What is the name of your state (only U.S. law)? New York
We applied for a mortgage loan with our local HSBC bank recently. We had a credit score of 760 as of this past February but when the banker ran a report for this mortgage application, we found out it had dropped 100 points which we learned was from a negligent error on the part of Citizens Bank. Basically, we were misquoted (by $10!) the payoff of our home equity line through Citizens Bank when my husband went to the bank to pay it off 2 mos. ago so it came up 2 mos. delinquent on our credit report, therefore dropping 100 points. This has completely disrupted the entire process of our mortgage, to the point of possibly not being able to obtain one in time for our mortgage committment date, which has already been adjusted once due to this.
Can Citizens Bank be held responsible for any of this legally if either we have to pay more towards our closing costs or if we lose this deal completely?? We have a notarized letter from them accepting responsibility and they have told us they're working on it, but in the meantime the clock is ticking and we could lose this deal completely, not to mention what our credit score will end up at.
Please help. Thank you.What is the name of your state (only U.S. law)?
We applied for a mortgage loan with our local HSBC bank recently. We had a credit score of 760 as of this past February but when the banker ran a report for this mortgage application, we found out it had dropped 100 points which we learned was from a negligent error on the part of Citizens Bank. Basically, we were misquoted (by $10!) the payoff of our home equity line through Citizens Bank when my husband went to the bank to pay it off 2 mos. ago so it came up 2 mos. delinquent on our credit report, therefore dropping 100 points. This has completely disrupted the entire process of our mortgage, to the point of possibly not being able to obtain one in time for our mortgage committment date, which has already been adjusted once due to this.
Can Citizens Bank be held responsible for any of this legally if either we have to pay more towards our closing costs or if we lose this deal completely?? We have a notarized letter from them accepting responsibility and they have told us they're working on it, but in the meantime the clock is ticking and we could lose this deal completely, not to mention what our credit score will end up at.
Please help. Thank you.What is the name of your state (only U.S. law)?