What is the name of your state (only U.S. law)? Massachusetts
Several weeks ago, I brought an Apple laptop for repairs to a local authorized service center. I was informed that the repaired would be completed under warranty (due to the defect being a known issue) despite the out of warranty status of the computer. I received the computer back with the requested work completed (hinge and screen replacement), however, the computer failed to play sound from the built in speaker.
I returned to the shop and spoke with the technician about the issue, and he explained that it was "completely" his fault. They kept the computer for over a week, replacing several small parts, reporting back to me that they could not solve the issue, and that Apple requested they send the computer to them for repairs. The shop informed me that they would not cover the cost
of this (anywhere from $300-$800), citing the reason as the problem was merely a "coincidence."*
What are my options at this point? Do I have a case (in small claims or otherwise)? Should I get the repairs completed or can I sue for the full amount of the computer (as well as time lost due to repair work)? Any help is appreciated.*
Several weeks ago, I brought an Apple laptop for repairs to a local authorized service center. I was informed that the repaired would be completed under warranty (due to the defect being a known issue) despite the out of warranty status of the computer. I received the computer back with the requested work completed (hinge and screen replacement), however, the computer failed to play sound from the built in speaker.
I returned to the shop and spoke with the technician about the issue, and he explained that it was "completely" his fault. They kept the computer for over a week, replacing several small parts, reporting back to me that they could not solve the issue, and that Apple requested they send the computer to them for repairs. The shop informed me that they would not cover the cost
of this (anywhere from $300-$800), citing the reason as the problem was merely a "coincidence."*
What are my options at this point? Do I have a case (in small claims or otherwise)? Should I get the repairs completed or can I sue for the full amount of the computer (as well as time lost due to repair work)? Any help is appreciated.*