Hello, I live in Tennessee and recently purchased an SSD drive from a company in Texas off eBay. The drive was new and came with a 2 year warranty. It is now 6 months later and the drive has failed. eBay said there is nothing they can do. I approached the company about returning the drive and getting it repaired under warranty. They gave me an address in China and told me to mail it there. I asked if I needed an RMA and they said no and only insure it for $5. I paid $250 for the drive. Shipping to China is $100 + insurance. I find it hard to believe that Solidata will repair this without an RMA or other contact information. I have made several attempts to contact Solidata in China but all attempts fail. Is it legal for a company to sell a product and not stand behind the warranty when the manufacturer is in another country?
I feel like I have purchased a new Toyota that requires warranty work and the dealer is telling me to return the car to Japan! is this legal??? Would this be covered under the Lemmon law????
I feel like I have purchased a new Toyota that requires warranty work and the dealer is telling me to return the car to Japan! is this legal??? Would this be covered under the Lemmon law????