Pennsylvania. Hello. I am at a loss for what else to do. I have Verizon and pay extra for the NHL package. The picture skips and freezes every 30 seconds to a couple minutes. In the past year and a half, I have placed (no joke) 50 phone calls on average of an hour, 13 techs to my house, 7 elevated service tickets at the highest level I can reach, and it is as bad as ever. They call and ask if its fixed, I say no, then ultimately, they close the ticket. I have gone so far as to video tape the issue and post it on youtube so they can see the problem. I feel I have no choice but court. Should I take them to small claims court? And if so, what kind of compensation should I look for.