Barbara Boeh
Junior Member
I am in Ohio. I have a small business brokering labor for window installations to various window dealerships. In other words I supply installers to do the work, I collect a set price for windows and hire an installer to do the work, for which he is paid well. After paying for materials, and the labor, I make about 10%. Not a big margin. I have been doing this for almost 40 years.
Recently, one of the installers put in a job, not a typical installation. Some of his techniques were not customary, but certainly not unheard of in the industry, and the customer is asking for money back. We can amend what was done by doing it differently. A few small steps and it would be done. He wants that, but he still wants money.
In addition to that, the manufacturer was called out to investigate air infiltration, and has to remake some of the sashes as they were a bit too narrow. The customer wants the new sashes installed AND, of course, money back. Not only did he get to claim a $1500 tax credit for buying energy efficient windows, but he has mentioned that between the manufacturer, the window dealership, and the installation company, we should agree to give him ALL his money back!
Most customers would be willing to accept the adjustments and be happy. Should I get an attorney?
Am I obligated to amend the installation AND give him money back? If this went to court or arbitration, is there a chance I would have to do both?
Barb Boeh
Recently, one of the installers put in a job, not a typical installation. Some of his techniques were not customary, but certainly not unheard of in the industry, and the customer is asking for money back. We can amend what was done by doing it differently. A few small steps and it would be done. He wants that, but he still wants money.
In addition to that, the manufacturer was called out to investigate air infiltration, and has to remake some of the sashes as they were a bit too narrow. The customer wants the new sashes installed AND, of course, money back. Not only did he get to claim a $1500 tax credit for buying energy efficient windows, but he has mentioned that between the manufacturer, the window dealership, and the installation company, we should agree to give him ALL his money back!
Most customers would be willing to accept the adjustments and be happy. Should I get an attorney?
Am I obligated to amend the installation AND give him money back? If this went to court or arbitration, is there a chance I would have to do both?
Barb Boeh
