liquidcool24
Junior Member
Ohio. I was under contract for personal training for $319/mo. In Sept 2009, they told me I could cancel my auto-renew and buy sessions ala carte, which was great, so I filled out the cancellation form and gave it to the training director. I have emails from him AND corporate manager stating that I was "cancelled nothing further due".
When my accrued sessions were used, they switched tunes on me to say that I couldn't buy sessions without a new, expensive contract paid up-front. I complained to corporate that I never would have cancelled if I'd known that. They emailed me to say they reinstated the auto-renew for me and I would need to give 30 days notice to cancel. I did NOT sign a new contract but I continued to swipe my card at the gym and workout. I was never auto-billed during this time.
I quit the gym 9 months ago and turned in another cancellation form to the training director which I no longer have but my training witnessed and will testify to. Fast forward to today: they've started billing my credit card. I called corporate and they say that I hadn't been billed automatically in the interim because I was so far ahead in buying sessions since I was swiping my card at the gym, but since I never sent a certified mail (which is actually required under the terms of the contract), I was never cancelled and so I'm still subject to auto-renew. Now I've got $1590 on my credit card (which I've disputed) and they continue to say that I'm under contract and I can't cancel until my account is in "good standing". I'm sure their next step is to report the debt to a collections agency.
I plan to send a certified mail describing the facts and the emails I have from Sept 2009 acknowledging my cancellation, but given their tactics, I don't think I'll get far. Trying to stay a step ahead, what's my next course of action? (and yes, I will never sign a gym contract again)
Thanks for the help
When my accrued sessions were used, they switched tunes on me to say that I couldn't buy sessions without a new, expensive contract paid up-front. I complained to corporate that I never would have cancelled if I'd known that. They emailed me to say they reinstated the auto-renew for me and I would need to give 30 days notice to cancel. I did NOT sign a new contract but I continued to swipe my card at the gym and workout. I was never auto-billed during this time.
I quit the gym 9 months ago and turned in another cancellation form to the training director which I no longer have but my training witnessed and will testify to. Fast forward to today: they've started billing my credit card. I called corporate and they say that I hadn't been billed automatically in the interim because I was so far ahead in buying sessions since I was swiping my card at the gym, but since I never sent a certified mail (which is actually required under the terms of the contract), I was never cancelled and so I'm still subject to auto-renew. Now I've got $1590 on my credit card (which I've disputed) and they continue to say that I'm under contract and I can't cancel until my account is in "good standing". I'm sure their next step is to report the debt to a collections agency.
I plan to send a certified mail describing the facts and the emails I have from Sept 2009 acknowledging my cancellation, but given their tactics, I don't think I'll get far. Trying to stay a step ahead, what's my next course of action? (and yes, I will never sign a gym contract again)
Thanks for the help