Jurisdiction - Illinois
April 14th 2011 my wife went to this 'legit' health spa for massage/manicure/pedicure etc etc. May 10th 2011 she asked me if i had also gone there because we were charged $25 (an entrance fee)to our account. I had NOT and never have been there!! Here is the kicker- when she went in April she used a credit card. The $25 in May was charged to our BANK ACCOUNT debit card. This is very disturbing to say the least. We did contact the bank and had the charge reversed. I have called the Spa 4 times now for answers. Each time they have said they would call me back. Which they HAVEN'T. I called today and told them that if we do not get to the bottom of this aSAP that i would take legal steps. The last call i made to them i said it would be the LAST time id call. If the manager didnt get back to me TODAY i would go to the police.
-UPDATE-
I finally got a call from the manager of the s establishment the next day. Manager 'John' seemed to be very rude and defensive. That of course doesn't prove guilt or innocence but disturbing none the less. He stated that he has no record of any transactions involving our bank debit card for the month of May. MY bank records DISAGREE. May 10th we were charged for services / May 12th we had it reversed. I was reading online reviews of this place afterward. Apparently there was someone whom had recently claimed jewelry was stolen from their issued (and LOCKED) locker. What exactly do i do in this situation?? What are my rights in handling this matter? I am going to the bank to cancel the debit cards but i want to press charges if it is possible.
April 14th 2011 my wife went to this 'legit' health spa for massage/manicure/pedicure etc etc. May 10th 2011 she asked me if i had also gone there because we were charged $25 (an entrance fee)to our account. I had NOT and never have been there!! Here is the kicker- when she went in April she used a credit card. The $25 in May was charged to our BANK ACCOUNT debit card. This is very disturbing to say the least. We did contact the bank and had the charge reversed. I have called the Spa 4 times now for answers. Each time they have said they would call me back. Which they HAVEN'T. I called today and told them that if we do not get to the bottom of this aSAP that i would take legal steps. The last call i made to them i said it would be the LAST time id call. If the manager didnt get back to me TODAY i would go to the police.
-UPDATE-
I finally got a call from the manager of the s establishment the next day. Manager 'John' seemed to be very rude and defensive. That of course doesn't prove guilt or innocence but disturbing none the less. He stated that he has no record of any transactions involving our bank debit card for the month of May. MY bank records DISAGREE. May 10th we were charged for services / May 12th we had it reversed. I was reading online reviews of this place afterward. Apparently there was someone whom had recently claimed jewelry was stolen from their issued (and LOCKED) locker. What exactly do i do in this situation?? What are my rights in handling this matter? I am going to the bank to cancel the debit cards but i want to press charges if it is possible.