What is the name of your state (only U.S. law)? California
This is my first post and I hope this is the right place for this question.
Back in February I purchased a sofa from a local Ashley Furniture store and was told it would take 7-10 business days for the order to be delivered. I received a call ~5 days after that saying that the item was back ordered and would actually take 4-5 weeks for delivery. I told the phone rep to cancel the order because I did not want to wait that long and would rather buy something else that I could have sooner. I was told the order would be cancelled and refund issued with no issues. The rep told me to expect 10-14 business days for the refund check to be processed.
About 2 weeks after that I received a call from the actual store (not phone rep at call center) and was told they received the refund request. It would take another 10-14 days for the refund check to be processed and mailed out. I asked for the mailed check because I work weekdays and was told refunds can be done in-store between 9AM-4PM on weekdays.
Three weeks went by so I gave the store a call asking where my refund was and was told me that it had been mailed out 2 weeks prior meaning that it never arrived to my home. I asked what could be done and the only answer I received was the either wait 45 days when they could reissue the check or go to my local post office and look for it there. I called the post office and was told that going down there would likely be useless and if it was lost it needed to be resent. At this point I was frustrated having waited so much time and not receiving the refund. The store told me they would not reissue the check until at least 45 days had elapsed.
At this point I went ahead and disputed it with my credit card and was given the charge back to my card. I assumed all was done until now.
The check finally did arrive in the mail (with the wrong zip code) just a few days ago so I ignored it thinking that the issue was resolved.
Today I received a call from Ashley furniture asking if I had received/why I hadn't cashed the check. I told them I got my money back a long time ago and was done with the issue. I even confirmed with my credit card company that the resolution was made in my favor since Ashley Furniture did not respond to the dispute inquiry. Now the store rep wants me to mail a copy of my credit card statement and the check back to them to show that I received the money and the issue is closed.
My question is what should I do since I feel the matter is closed on my end. I have my money and the check is over 60 days old which I believe makes it void. I do not want to deal with them further but want to know if I am liable/obligated to get the check or any information regarding the dispute back to them.
Thanks!
This is my first post and I hope this is the right place for this question.
Back in February I purchased a sofa from a local Ashley Furniture store and was told it would take 7-10 business days for the order to be delivered. I received a call ~5 days after that saying that the item was back ordered and would actually take 4-5 weeks for delivery. I told the phone rep to cancel the order because I did not want to wait that long and would rather buy something else that I could have sooner. I was told the order would be cancelled and refund issued with no issues. The rep told me to expect 10-14 business days for the refund check to be processed.
About 2 weeks after that I received a call from the actual store (not phone rep at call center) and was told they received the refund request. It would take another 10-14 days for the refund check to be processed and mailed out. I asked for the mailed check because I work weekdays and was told refunds can be done in-store between 9AM-4PM on weekdays.
Three weeks went by so I gave the store a call asking where my refund was and was told me that it had been mailed out 2 weeks prior meaning that it never arrived to my home. I asked what could be done and the only answer I received was the either wait 45 days when they could reissue the check or go to my local post office and look for it there. I called the post office and was told that going down there would likely be useless and if it was lost it needed to be resent. At this point I was frustrated having waited so much time and not receiving the refund. The store told me they would not reissue the check until at least 45 days had elapsed.
At this point I went ahead and disputed it with my credit card and was given the charge back to my card. I assumed all was done until now.
The check finally did arrive in the mail (with the wrong zip code) just a few days ago so I ignored it thinking that the issue was resolved.
Today I received a call from Ashley furniture asking if I had received/why I hadn't cashed the check. I told them I got my money back a long time ago and was done with the issue. I even confirmed with my credit card company that the resolution was made in my favor since Ashley Furniture did not respond to the dispute inquiry. Now the store rep wants me to mail a copy of my credit card statement and the check back to them to show that I received the money and the issue is closed.
My question is what should I do since I feel the matter is closed on my end. I have my money and the check is over 60 days old which I believe makes it void. I do not want to deal with them further but want to know if I am liable/obligated to get the check or any information regarding the dispute back to them.
Thanks!
