RepHunter.com Guarantee Problem

Amikhail said:

We are in Arizona, RepHunter is based in Minessota

So our business purchased a years subscription to RepHunter. Part of the deal is that we are guaranteed at least 30 connections a month. It's been two months and we haven't had any at all. When we look reps, the database for our specific type of business has about 5 available contacts. We want to cancel the subscription because they are not living up to their guarantee. Although it says that there will be no refunds for the yearly subscription, but this is obviously illegal since they cannot fulfill their guarantee.

Also, If we were to purchase it month by month, you can get a refund before the month you paid for has started.

We want to continue doing business with them, so we want to write them an official letter for a refund, but we don't want to discuss anything with them. We want to point to a specific consumer rights law that they are violating.

Please to share your advice, we'd greatly appreciate it.

Thank you

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Amikhail said:

Thanks for the replies,

First, What I meant to say is that we don't to argue about any interpretations of their guarantee, to us its obviously a fraud if someone guarantees 30 reps and doesn't even have 30 reps available. We want to find out which exact law they are violating in this situation so we can put that into an official letter that we're writing to them.

Basically, we want to know how which law specifically the seller is violating when a consumer buys a guaranteed service and does not get it.

Thanks again

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Zigner said:

I think the legal phrase you are grasping for is Caveat Emptor, as the "guarantee" you speak of doesn't seem to say what you think/want/hope it says.

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Amikhail said:

Thank you for that, although I'm not too familiar with these types of laws, I think what we're looking for is in Article 2 of the Uniform Commercial Code, which basically says that the product has to meet its description that is in the contract.

Please let me know if we're misunderstanding something.

also, we want to continue doing business w/ rephunter because this is the only instance that we've had problems with, otherwise their service has been pretty good for the last 2 years that we've been with them.

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Zigner said:

You bought the right to contact 30 potential reps. What do you feel they haven't provided? I REALLY think you misunderstood what you were buying...and that's not their fault.

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Amikhail said:

We just thought of another thing: we paid for a service and did not get it. We are entitled to a refund since the services we paid for were rendered.

Thanks

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Amikhail said:

We bought a membership that also guarantees at least 30 potential reps.

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Amikhail said:

my mistake, we paid for services that were NOT rendered. I'm not sure why you're telling me I screwed myself, but its pretty obvious that if they guarantee 30 reps and do not provide them after I paid for them, I should be entitled to a refund.

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