4
4bears
Guest
We purchased a computer system from major computer corp.and they included a "free"internet service in the package.After using the service for roughly 3 1/2 months they charged my bank acct. 650.72 for the month of feb. after further investigating we found that they also charged us 135.80 for Jan. Now when we found these charges we notified the ISP for a explanation. They stated:1) the charge was for the use of a 888/800 number to connect.I gave my card # in case we went over the 150 free hours.2)It was clearly on step one of the registration process, we checked all through and found no notices of these charges($4.95/hr) They said they would refund the $650 dollars in thirty days.3) they also charged us $709.00 for Dec. but we have no record from our bankaccount.
#1- there were overdraft charges because they cleaned us out.can we recover these?
#2- Can we recover the charges applied for Jan. even though we missed them on our acct.?
#3-is it legal for a company to use debit cards for other reasons other than what they specify?
#4Is there any recourse for us in this matter?
#5What are our rights as a consumer?
#1- there were overdraft charges because they cleaned us out.can we recover these?
#2- Can we recover the charges applied for Jan. even though we missed them on our acct.?
#3-is it legal for a company to use debit cards for other reasons other than what they specify?
#4Is there any recourse for us in this matter?
#5What are our rights as a consumer?