C
csamuel
Guest
State = California
My computer broke. I had to send it back to the manufacturer for repair. It was out of warranty. A diagnosis was mailed to me indicating that the mother board would have to be replaced. I agreed to this repair over the phone. When I got the PC back there was a note saying that the hard disk had failed during final testing and was replaced without charge. The "failed" hard disk was not included with the returned PC and the manufacturer can't find it. My principal reason for getting the PC fixed in the first place was to recover the data on the hard disk, which was not backed up. Do I have any recourse?
My computer broke. I had to send it back to the manufacturer for repair. It was out of warranty. A diagnosis was mailed to me indicating that the mother board would have to be replaced. I agreed to this repair over the phone. When I got the PC back there was a note saying that the hard disk had failed during final testing and was replaced without charge. The "failed" hard disk was not included with the returned PC and the manufacturer can't find it. My principal reason for getting the PC fixed in the first place was to recover the data on the hard disk, which was not backed up. Do I have any recourse?