S
SUZANNEJ
Guest
We own and operate an interior design firm in Georgia. In spring of 2000, a client of ours purchased custom window treatments. We provided him with an estimate of material costs and labor costs. He approved of the estimate and payed the deposit. After the window treatments were installed, he was happy and paid the remainder in full. Over a year later, he approached us with a descrepancy in the amounts of fabric ordered for the treatment and the actual amounts of fabric that were used to make the treatment. Upon investigating, we did discover that the workroom we used to make the window treatment had overestimated on some of the fabric and trims, leaving many yards of excess after the treatment was complete. Upon our first meeting, we returned all overages that we had received from the workroom to the client, and called and asked the workroom if any other fabric was around. They did come up with some, but not all.
Regardless, are we responsible for reimbursement of any kind to the client? We have no contract, we have always considered a final payment (payment in full) as acceptance of the product. Our billing does not state that. Is there a time limit to the amount of time that a client can make such a claim? If we are responsible for the excess in fabric and the design fee charged upon the fabric, do we have any legal rights to demand the workroom to refund the money on the overages? We have approached them and they are unwilling to help. We do not know how to estimate yardage for window treatments, therefore we rely on the workroom to estimate yardage necessary based on measurements they take.
We need to resolve this matter as soon as possible, so anyone who has any suggestions, thoughts or answers please respond! We do feel that whether or not the overages occurred, once a payment is made in full the client had accepted what is installed.
Please help!!
Thank you so much-
Desiging Women
Regardless, are we responsible for reimbursement of any kind to the client? We have no contract, we have always considered a final payment (payment in full) as acceptance of the product. Our billing does not state that. Is there a time limit to the amount of time that a client can make such a claim? If we are responsible for the excess in fabric and the design fee charged upon the fabric, do we have any legal rights to demand the workroom to refund the money on the overages? We have approached them and they are unwilling to help. We do not know how to estimate yardage for window treatments, therefore we rely on the workroom to estimate yardage necessary based on measurements they take.
We need to resolve this matter as soon as possible, so anyone who has any suggestions, thoughts or answers please respond! We do feel that whether or not the overages occurred, once a payment is made in full the client had accepted what is installed.
Please help!!
Thank you so much-
Desiging Women