tax payer advocate
check in to getting a tax payer advocate. go to the irs website
www.irs.gov/ then under the contents column (on the left), click on "tax professionals", at the next screen, look under "resources" and click on "taxpayer advocate".
i had to use an advocate because the company that did my taxes completely botched them, and it was supposed to be a supervisor who did them. anyway, i contacted an advocate and he was extremely helpful and we got everything cleared up.
good luck