What is the name of your state (only U.S. law)?
Virginia
Owner: Myself
My Coworker: Person A
Coworker: Person B
Coworker’s Friend: Person C
I own a home based travel company.. One of my coworkers (Used work with me) Person A called me one day and asked me to find a flight ticket for him and his friends and responded back that cost is pretty high.. And Person A forwarded me itinerary and asked me to book for the itinerary provided for him and his friends..
One of his friend (Person C) called two days before the travel date and told me that Person A had issues traveling via one of the transit points booked and asked me to change the flight.. I tried all I can and replied that it’s going to cost this much for the change and he called me and demanded for the full refund for the ticket booked and threaten me that he is going to take a legal action. I told Person C that I will try for full refund though it’s non-refundable( sometime airlines looks at the case and refund full amount) if not I would get him travel credit.. I had email communication with Person C for this conversation. I talked to the airline and requested for a travel credit for the Non-refundable ticket..and airline also granted travel credit..Person C called me few months after that and asked me that he got the travel credit.. I told him that he got the travel credit and he can use it within a year.. He then called few days later and said that he wanted to use the credit for his family member.. I asked him to talk to the airline and see if the airline allows it.. Looks like airline told the Person C that he can’t use his travel credit for his extended family member..
One month ago he sent a attorney notice demanding that he requires full refund..
Facts:
When I booked the ticket to Person A and his friends – My point of contact was with Person A and I told him over the phone that these tickets is non-refundable.. I’m not sure what happened between Person A and Person B for communication wise..
Person C did not call me to book the original ticket.. He only called to change the ticket..
If Person C go to the court, do I have valid case?
Virginia
Owner: Myself
My Coworker: Person A
Coworker: Person B
Coworker’s Friend: Person C
I own a home based travel company.. One of my coworkers (Used work with me) Person A called me one day and asked me to find a flight ticket for him and his friends and responded back that cost is pretty high.. And Person A forwarded me itinerary and asked me to book for the itinerary provided for him and his friends..
One of his friend (Person C) called two days before the travel date and told me that Person A had issues traveling via one of the transit points booked and asked me to change the flight.. I tried all I can and replied that it’s going to cost this much for the change and he called me and demanded for the full refund for the ticket booked and threaten me that he is going to take a legal action. I told Person C that I will try for full refund though it’s non-refundable( sometime airlines looks at the case and refund full amount) if not I would get him travel credit.. I had email communication with Person C for this conversation. I talked to the airline and requested for a travel credit for the Non-refundable ticket..and airline also granted travel credit..Person C called me few months after that and asked me that he got the travel credit.. I told him that he got the travel credit and he can use it within a year.. He then called few days later and said that he wanted to use the credit for his family member.. I asked him to talk to the airline and see if the airline allows it.. Looks like airline told the Person C that he can’t use his travel credit for his extended family member..
One month ago he sent a attorney notice demanding that he requires full refund..
Facts:
When I booked the ticket to Person A and his friends – My point of contact was with Person A and I told him over the phone that these tickets is non-refundable.. I’m not sure what happened between Person A and Person B for communication wise..
Person C did not call me to book the original ticket.. He only called to change the ticket..
If Person C go to the court, do I have valid case?