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Broken TV

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esteve59

Junior Member
What is the name of your state (only U.S. law)? MAryland

I am a TV repairman and I broke a screen on a customers 55" Plasma TV.I offered to replace the set with a used set that had the same or better features.
He says his lawyers told him that the set needs to be brand new in the box with a receipt from a store.
Is this true ?
 


Zigner

Zigner

Senior Member, Non-Attorney
esteve59 said:
What is the name of your state (only U.S. law)? MAryland

I am a TV repairman and I broke a screen on a customers 55" Plasma TV.I offered to replace the set with a used set that had the same or better features.
He says his lawyers told him that the set needs to be brand new in the box with a receipt from a store.
Is this true ?
Click to expand...
No, that's not true. They aren't entitled to a NEW TV, simply one of comparable value (or you could offer to pay for the value of a used 55" plasma)
 
E

esteve59

Junior Member
Zigner said:
No, that's not true. They aren't entitled to a NEW TV, simply one of comparable value (or you could offer to pay for the value of a used 55" plasma)
Click to expand...
So, the TV I picked up WAS broken,
My thoughts are they should still pay for the original repair first...otherwise I am paying for a working TV that WAS delivered to me broken....
is that fair....?

Thanks
 
LdiJ

LdiJ

Senior Member
esteve59 said:
So, the TV I picked up WAS broken,
My thoughts are they should still pay for the original repair first...otherwise I am paying for a working TV that WAS delivered to me broken....
is that fair....?

Thanks
Click to expand...
While I agree in theory with that, its probably not very good customer service to charge them for the repair. It may not do much for you on a word of mouth basis. After all, they already think that you should provide them a new TV, so they are not going to be your biggest fans if they end up with a used one anyway. Their reaction to paying you anything at this point is probably going to be a bad one.

Now, if your business is so solid that you don't care about poor word of mouth advertising, then by all means insist on charging them for the repair, but make darned sure that the television you give them is comparable or superior to the one you broke.
 
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