frustrateddrive
Junior Member
What is the name of your state? New York
My neighborhood garage locked my car keys in my car and then obviously tried to pry the door open. Their attempt resulted in damage to the body of my leased vehicle as well as the door. Since reporting the incident I have been given the run around. I've been told to return numerous times, have been provided atrocious customer service, have been refused information (ie: supervisor names/contact information) and have been told that the facility does not pay for "that type of damage" only dents, scratches and broken glass. I don't understand how a parking garage has the right to pick and choose what repairs they cover and I believe that the behavior of the staff aside from irresponsible is questionable. I have not been able to locate any information regarding this business online (ie- BBB). I'd like to inquire regarding my legal rights, and whether to seek representation.
My neighborhood garage locked my car keys in my car and then obviously tried to pry the door open. Their attempt resulted in damage to the body of my leased vehicle as well as the door. Since reporting the incident I have been given the run around. I've been told to return numerous times, have been provided atrocious customer service, have been refused information (ie: supervisor names/contact information) and have been told that the facility does not pay for "that type of damage" only dents, scratches and broken glass. I don't understand how a parking garage has the right to pick and choose what repairs they cover and I believe that the behavior of the staff aside from irresponsible is questionable. I have not been able to locate any information regarding this business online (ie- BBB). I'd like to inquire regarding my legal rights, and whether to seek representation.