Double charged for wrong snow tires!

[ErgottQ]

WASHINGTON STATE: We purchased 4 snow tires from a reputable firm in November of 2001. We paid part of the bill in cash $400 and the remainder using our bankcard ($178.56). About a year later, the manager of this tire firm asked us if we had the invoice/receipt and told us that there was a discrepancy in his records. We found invoice and checked our bank records. The tire firm charged the ENTIRE amount to our bankcard. The invoice stated that we had paid $400 in cash and $177.56 with bankcard. The manager of this firm is now telling us that he made an error on the invoice and that we paid $178.56 in cash and $400 with our bankcard- and therefore owed us only $177.56. He claims that he has lost his copies of the invoice/receipt. To make matters worse, I went to check the names on the tires (to get a price check) and the brand name of tires he recorded on our invoice (Goodyear) was not the actual brand on the tires we have (Akuret). Can we sucessfully win a settlement in our favor and recover our $400? What do we do about the inferior tires (which were recently involved in a class action suit because of a defect)?

Any info would help. Thanks. -ErgottQ

 

[djohnson]

Why when balancing your bank statement did you not notice the descrpency at that time? How do you not know 400.00 is missing from your account? Why didn't you check the tires brand at the time you had them put on? Do you have a receipt for what you paid in cash to go along with what they put on your card?