I currently play a online game and have invested a large amount of cash. The game is called "Bigpoint" and their headquarters are in Germany. For the last 3 months I invested a big sum of cash and time to get a product out of a contest which they go for a period of 3 months which ended and ended 24th of March (Each 3 month period is called a "Season"). At the end of the 4th season I noticed a player had gotten this product for winning the contest which consisted of winning 1v1 season. I pursued to ask him and he sent me an email confirmation between himself and the game support in which they ruled on his behalf and awarded to him the product. I looked for the event rules for this contest to saw their was no exact description on how this product was achieved as their was a no official announcement clarifying it. I and many others in the server proceeded to go for this product in season 5 and did exactly what the previews player did to get the product. During this time, no official announcement was made relating this topic so I took into fact like the rest of the players in the server that this product was achievable under this method as it didn't come into conflict with the rules of the contest. At the end of the contest (3 months later) I was not rewarded this product and was told the product was to be achieved a different way. I showed them the email in which explicitly shows their conversation and them awarding the product to that player and they still said I had not won and in other words was told me that their developers had said so even though all proves said other wise (They offered me no evidence on their allegations).
My question is, Do I have a case here? They are located in another country, is their any laws that can help me? any help is greatly appreciated.
(Recently found out the reopened an office in San Francisco CA)
Thank you for your time.
My question is, Do I have a case here? They are located in another country, is their any laws that can help me? any help is greatly appreciated.
(Recently found out the reopened an office in San Francisco CA)
Thank you for your time.
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