WatchProblems
Junior Member
What is the name of your state (only U.S. law)? New York (state of the store) or Pennsylvania (my state)...I think NY state law matters in this situation but I am not sure.
Hello and thank you for your time. I purchased a pre-owned Rolex from a jewelry store in NYC's diamond district a few weeks ago. The watch was shipped to me in PA and when it arrived I noticed there was a crack in the pearl at the 12 o'clock position in the bezel. I contacted the store and was told that they would replace it so I dropped the watch off later that week. They replaced the pearl and mailed me the watch. Two weeks later (today) the pearl fell out. I don't know what happened to it but at some point in the day I looked at my watch and it was gone. There was no damage to the watch or inciting event to cause the pearl to fall out. I contacted the store and they are not going to replace the pearl. This is their warranty:
"provides you with a full one-year warranty on all our pre-owned watches. (Warranty can be renewed for a fixed fee). This warranty does not cover normal wear and tear or damage caused by accidents or negligence. Also warranty is rendered void if any other company, except Sea Wave Diamonds, carries out repair on the watch. We will cover all the parts, labor or even can replace the watch at our discretion within the warranty period. Shipping expenses are always responsibility of the purchaser. (No Exceptions)"
I am unsure how to proceed at this point. My thought is that I will bring it to the official Rolex service repair center in NYC and have them service the watch (this consists of them disassembling the watch, cleaning the movement, replacing broken parts, checking the timing, and buffing the metal). This service costs $300 plus the cost of any replaced parts. Then I will sue the jewelry store in small claims court for the cost of servicing the watch. Does this seem like a reasonable course of action? If so, is there anyway I could sue them in PA court?
Thank you again!
Hello and thank you for your time. I purchased a pre-owned Rolex from a jewelry store in NYC's diamond district a few weeks ago. The watch was shipped to me in PA and when it arrived I noticed there was a crack in the pearl at the 12 o'clock position in the bezel. I contacted the store and was told that they would replace it so I dropped the watch off later that week. They replaced the pearl and mailed me the watch. Two weeks later (today) the pearl fell out. I don't know what happened to it but at some point in the day I looked at my watch and it was gone. There was no damage to the watch or inciting event to cause the pearl to fall out. I contacted the store and they are not going to replace the pearl. This is their warranty:
"provides you with a full one-year warranty on all our pre-owned watches. (Warranty can be renewed for a fixed fee). This warranty does not cover normal wear and tear or damage caused by accidents or negligence. Also warranty is rendered void if any other company, except Sea Wave Diamonds, carries out repair on the watch. We will cover all the parts, labor or even can replace the watch at our discretion within the warranty period. Shipping expenses are always responsibility of the purchaser. (No Exceptions)"
I am unsure how to proceed at this point. My thought is that I will bring it to the official Rolex service repair center in NYC and have them service the watch (this consists of them disassembling the watch, cleaning the movement, replacing broken parts, checking the timing, and buffing the metal). This service costs $300 plus the cost of any replaced parts. Then I will sue the jewelry store in small claims court for the cost of servicing the watch. Does this seem like a reasonable course of action? If so, is there anyway I could sue them in PA court?
Thank you again!