My younger sister was taking the SF Muni to her new and first job for the first time (it was her 2nd day). Little did she know, the bus she boarded was an Express bus and the next stop was roughly 5 miles away. She asked the driver to let her off the bus but the driver refused. She had no other choice but to get off 5 miles away from the stop she intended to get off at and took another bus back. She was almost an hour late to work. Does she have a case here?