On Saturday March 29, 2014 around 10:30 am I took my car to Chihuahua tire shop in Aurora, Il because I wanted remote start installed in my 2013 Kia Forte. The girl at the counter started showing me key fob options that I could get; not more than a minute after she began talking a gentlemen ( which I assume was her father and owner of the shop) came up to help me and asked what kind of phone I had (iphone 4s). After I showed him, he pulled out his phone and showed me how he could remote start his car from his phone and told me he could install this in my car as well as program my key fobs so I could start the car from my phone or key fobs in case I lost the phone or the battery died on it. He told me the price for everything would be $400. I left a $100 deposit and he said it would be 2.5 hours. When I went to pick up the car I was then told that in order to use the remote start on my car I would have to pay a yearly membership to the company that made the remote start and that they could not program Kia key fobs. He said all he could do was bring down the price $350. I don’t live in that area as I live in Indiana and was just visiting my parents I paid the remainder and took my car.
Prior to that I called the cops to see if they could do anything for me but the owner of the shop just told the cops that he had told me about the extra charges up front before I left the car, which is just a complete lie and the cops said they couldn’t take sides or make him uninstall the parts without charging me labor.
Should I take this to small claims court?
The resolution I would seek is to have it all uninstalled and my money refunded or him install a remote starter I can use with key fobs and refund me the difference since those are less expensive.
I know it is a he said she said thing but Im a 22 year old girl and I think he just took advantage of me and Im sure he has and will does this again to other customers. I already filled a complaint with the BBB but I know they cannot force the business to do anything.
Prior to that I called the cops to see if they could do anything for me but the owner of the shop just told the cops that he had told me about the extra charges up front before I left the car, which is just a complete lie and the cops said they couldn’t take sides or make him uninstall the parts without charging me labor.
Should I take this to small claims court?
The resolution I would seek is to have it all uninstalled and my money refunded or him install a remote starter I can use with key fobs and refund me the difference since those are less expensive.
I know it is a he said she said thing but Im a 22 year old girl and I think he just took advantage of me and Im sure he has and will does this again to other customers. I already filled a complaint with the BBB but I know they cannot force the business to do anything.
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