What is the name of your state (only U.S. law)? I live in Georgia. I hired a guy to re-upholster my couch. He did it, dropped the couch off. We looked at it quickly, paid him, and he left. When we closely examined the job he did we realized that the stitching was unacceptably crooked. I called him several times to see what he was willing to do to make things right, but he has avoided my calls. I contacted the BBB, but don't expect any results. I will take him to small claims court but don't know if I should sue him or the LLC. He is the owner of the business.