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Tire shop installed tire wrong, fell off in transit

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TfallsTrio

Junior Member
What is the name of your state (only U.S. law)? MONTANA

We bought 4 new tires from a "reputable" shop, and 6 weeks later, we take it on a County maintained dirt road,,, a tire falls off.
3 of 5 lug bolts SHEARED at the hub. We have since called 7 different tire specialists to ask them what would cause this. 2 of this tire shops own employees <names, dates, and times are recorded> have told us there are ONLY 3 reasons the lugs would shear like this, "under torque, over torque, or they were cross threaded when installed."
That's 7 tire specialists all agreeing. including thier own employees.
The shop sent 2 guys out to FIX it, without even introducing themselves they break the truck even further. They had it towed to a shop here in town, that is being sued by a few different folks that we heard of. At that point we INSISTED that they take it to a proper mechanic, rather than an out of business gas station. We called this out of business gas station, and told him "do not touch my truck, we are having problems with the "tire company". This 3rd party gas station, ignored me telling him do not touch my truck, and un installed old parts, took a grinder to new parts, added new parts, then removed the new parts, he then re-installed the old parts before we could get there and take pictures, which we had been doing since the incedent occured.That was his idea of not touching our truck. That's when we insisted the tire shop take my truck to another mechanic, and called the police to report the vandalism. Not only did they comply with the demand to move our truck to a "truly reputable shop", we have a recorded message from the regional manager of this "tire shop", saying, and I quote, " I'm just going to take care of this <this being the repairs> and be done with it". Now, they are refusing to replace what's broke by this incidence, for what reason, they wont tell us.
They are insisting we are to get USED replacement parts as well.
They've lied to us, laughed at us, stranded us, abandoned us out a dirt road with no water and generally treated us like dummies.
All we are asking, is that this tire shop, be accountable for it's mistakes, and replace ALL the pieces they broke in their ADMITTED neglegance.
HELP !!!
Sincerely,Tina young
ps. not sure if it matters, but here it is a week later, and i can not make it to my doctors appointments anymore because of this situation. we have been left with no vehicle and we live 15 miles out of town. 35 miles from one of my doctors, and 100 miles away from my second MD specialist.
 


divona2000

Senior Member
Did you get a service order receipt from the tire shop?
If so, there is probably a disclaimer on the bottom that says "Have your lug nuts retorqued after the first 50 miles."
Did you do this?
 

TfallsTrio

Junior Member
thank you for your interest

First, allow me thank you truly for an intelligent, thought-out question.
My experiance in the many forums i posted to, has been to say the least,frustrating.

Fortunatly for us, Tire-rama accepted responsibilty for the improper installment of the tire. Consequently they are replacng ALL damaged parts,even the small insignificantly damaged parts, and reimbursing us $45 a day for car rental.
As well as our District Attorney did not see ANY laws broken by Ron's Sinclair gas station. He is the one who took a grinder to my truck against my explicit instructions not to touch my truck. Damaging and removing parts when you have be told not to,,,, is not against the law,,, i guess.

im wondering if the fact that the "city" has a contract with Rons Sinclair as the "cities" mechanic has any play here.

To answer your question about whats on the service order,,
the only statement about checking the lugs,, is under "For custom wheels"
Mine are stock, and therefor that does not apply.
What most folks have overlooked, is that i have the 3 sheared lugs.
Not only did i call and speak with several different tire specialists, but showed face to face a few more. All have agreed, for the tire to have come off, without damaging the lug holes on the wheel, the lug bolts would have HAD to have broken off, BEFORE the tire came loose. The 2 remaining lugs, consequently "ovaled" the lug holes on the wheel as they tried to do the job of 5 lugs.

What is Most unfortunate, is that this "corp" made us,, make them do whats right.

This was one of those evants, that without vigilance, the little guy would have lost.

again, i thank you for your question.

Trio
 

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