Yesterday, When I drove back to home from Los Angeles down town , I accidentally entered an express lane road (It is a single lane road until it merges to Interstate 710). I took a right turn from Alameda Street and realized that I entered to an express road without watching the signboard (if there is any). Having found no other way but to drive through it until the next exit, I used the express lane for approximately 3 to 4 miles. As soon as I reached home, I logged in to my laptop in the hope of making the toll payment but I found no option for a onetime toll payment for LA metro express lanes. I called the customer service center and described them what happened as I don�t want to wait for receiving a citation for toll violation. But to my disappointment, the customer care executive told me that there was no way for making a toll payment without a fast track account and I should wait until I receive the citation.
I know for sure almost all other toll systems like www.thetollroads.com will allow one to pay the toll within a 48 hours� time without attracting any penalties. I had used it one or two times.
I feel it is ridiculous that www.metroexpresslanes.net do not allow one to correct one�s mistake. In my case, I approached them on the same day I violated the toll without waiting for them to issue a citation but still they wanted me to go through their punishment system and pay the penalty.
I�m now waiting for the citation but I feel disappointed as this can happen in future also. To err is human. So there should be a way to resolve it ones you realized and accepted it. By not allowing me to pay the toll for my accidental usage of an express road, I feel they are waiting for a prey to fall in their trap. This is especially true to someone like me who is not an LA native and not familiar with roads in LA.
Do you people see any other way to get way from receiving a toll violation notice and the penalty thereby? It is still less than 24 hours after I used the toll road.
I know for sure almost all other toll systems like www.thetollroads.com will allow one to pay the toll within a 48 hours� time without attracting any penalties. I had used it one or two times.
I feel it is ridiculous that www.metroexpresslanes.net do not allow one to correct one�s mistake. In my case, I approached them on the same day I violated the toll without waiting for them to issue a citation but still they wanted me to go through their punishment system and pay the penalty.
I�m now waiting for the citation but I feel disappointed as this can happen in future also. To err is human. So there should be a way to resolve it ones you realized and accepted it. By not allowing me to pay the toll for my accidental usage of an express road, I feel they are waiting for a prey to fall in their trap. This is especially true to someone like me who is not an LA native and not familiar with roads in LA.
Do you people see any other way to get way from receiving a toll violation notice and the penalty thereby? It is still less than 24 hours after I used the toll road.
