M
Matlin
Guest
A few months ago I put a deposit on a sofa in a furniture store. The sofa was not special ordered but was on the floor.
I later decided that I did not want the sofa. When I told the merchant this, she refused to return my deposit. I was told that it was there store policy to not refund deposits.
At no time was I told of this policy, neither did I sign any contract which stated such. I went to the store on three occasions for paperwork, but I was told they could not find it.
I have bought furniture from reputable furniture stores and have always received an invoice which states the terms and conditions of the sale and a place for a signature which says that I aknowledge that I understand the terms.
I know this is a long questions. My bank gave me a provisional credit, but took reversed it because they said the store gave me a credit.
I do not want a credit, I want my money back.
Should I take my complaint to small claims court, or am I out a bundle of money.
I later decided that I did not want the sofa. When I told the merchant this, she refused to return my deposit. I was told that it was there store policy to not refund deposits.
At no time was I told of this policy, neither did I sign any contract which stated such. I went to the store on three occasions for paperwork, but I was told they could not find it.
I have bought furniture from reputable furniture stores and have always received an invoice which states the terms and conditions of the sale and a place for a signature which says that I aknowledge that I understand the terms.
I know this is a long questions. My bank gave me a provisional credit, but took reversed it because they said the store gave me a credit.
I do not want a credit, I want my money back.
Should I take my complaint to small claims court, or am I out a bundle of money.