I teach computer basics to seniors in Las Vegas, NV. A client of mine ordered a computer system by phone after seeing an ad in the monthly magazine put out by AARP. The ad said "Free computer" if you sign up for their Senior Explorer internet service for 36 months at 29.95/month. When I arrived for our first session I was shocked to see the ISP was really WorldSpy.com, a free one that ceased business last month (I actually had it as a backup to my pay ISP).
Senior Explorer, the "ISP" that ran the ad is in California. The computers are shipped from another company in Alabama. When called, Senior Explorer confirmed they were using WorldSpy and were looking for another ISP. The total payments would amount to $1,078 but the computer is worth no more than $500. Ny client called Senior Explorer to get out of the deal and was reminded that she had a contract. The keyboard was faulty, so she paid return postage with insurance to send it back. She wrote "COD" on it and the computer company refused to accept it.
She has now shipped the entire system back and is worried they will not accept it. She also wrote Senior Explorer, declaring the contract null and void because of their failure to perform. She's worried sick about Senior Explorer taking action against her. Please advise.