Hi. I recently purchased a laptop online, the laptop was not advertised anywhere as "refurbished" on the web site; however, when I got the laptop, it was in fact refurbished. Also, I was initially informed by a telesales representative that I would have 14 days to return my laptop (minus a minimum 10% restocking fee). I decided I wanted to return the laptop, as the quality was less than new, and I am not satisfied with the product. I called to online company today, and as I looked at my receipt, I noticed that it stated their return policy was only 7 days, which had allready ellapsed. I was prepared to pay the, in my opinion, unfair 10% restocking fee; however, they will not even consider my return since it is past their 7 day deadline (which is not mentioned anywhere on their web-site, I might add.) Now I am stuck with a laptop I do not want and didn't technically order to begin with (I ordered an NEW laptop, not a REFURBISHED one).
Furthermore, there is no mention whatsoever that any of the laptop's this company sells (http://www.compdirect.com) are refurbished on their web-site. I have printed copies of all relevent pages to secure this fact.
My question then, is this: Has CompDirect 'breached' their sales contract with me? If so, what are my options at this point? Ideally I would like to get a full refund of my money, and NOT pay any restocking fees; however, I suppose I could settle at simply returning the laptop and paying the 10%. I have tried numerous times to politely convince them of my case, but they will not hear it. I was thinking of filing a credit dispute with my CC company (MBNA Visa) and also filing a complaint with the BBB; what do you think my chances are of winning a claim? What do you think? I would really like to have a lawyer call them up to straighten things out, but that would cost a lot, and my loss would still be large.
The laptop was purchased in the state of VA.
With sincere thanks,