M
MarthaJHP
Guest
I am in PA. I received email stating that I my account will be suspended for Extended Use Violations. I paid a one sum fee for an Unlimited Use Account with this ISP. Now they tell me I am 'burdening' the system? They tell me their servers are set up based on the
nation wide average for internet use being approximately 45 hours per month. They also stated their dialup provider charges them for all use over 150 hours per month. Last
month my account was logged on for 398 hours, which cost the company over $247 to provide my "FREE" access. Furthermore they go on to state, "If this trend of extended use continues, we will no longer be able to
provide this service."
Now this was after intially telling me that they were going to suspend my account. And me emailing them that I will have to get a lawyer as none of this is stated anywhere on their site. I have a business under that account and they will be causing my business to go under as well.
And not that they need to know, but being a virtual shut-in, as I am crippled, I specifically searched for and paid for the Unlimited usage account as I do have a lot of time on my hands and I am on the internet a lot.
Do I have a legal leg to stand on here?
Appreciate any advice you can give me here
Martha
nation wide average for internet use being approximately 45 hours per month. They also stated their dialup provider charges them for all use over 150 hours per month. Last
month my account was logged on for 398 hours, which cost the company over $247 to provide my "FREE" access. Furthermore they go on to state, "If this trend of extended use continues, we will no longer be able to
provide this service."
Now this was after intially telling me that they were going to suspend my account. And me emailing them that I will have to get a lawyer as none of this is stated anywhere on their site. I have a business under that account and they will be causing my business to go under as well.
And not that they need to know, but being a virtual shut-in, as I am crippled, I specifically searched for and paid for the Unlimited usage account as I do have a lot of time on my hands and I am on the internet a lot.
Do I have a legal leg to stand on here?
Appreciate any advice you can give me here
Martha