What is the name of your state? California - Issue happened in Oklahoma.
Hey Y'all, I'm a first time poster.
My girlfriend and I were on a road trip from California and just outside OKC my truck started acting up. Figured out it was a cylinder 3 misfire and figured it'd be easy enough to swap out the spark plugs and ignition coils. We took it to a dealership to get it sorted out, but after a week they still barely knew what was happening with it. This entire time I was talking to my warranty (independent warranty company) about what I should do. They said that I would just have to let them know before the claim happens so they can approve or deny it. I also gave the number and email of my claims specialist to my service specialist at the dealership. The dealership finally figured out what was wrong with it, and long story short I need a new motor. Good thing I have the warranty, right? Not really... After already being stuck several states away they started giving me the run around. They said that the dealership wasn't giving them the correct information they needed, so I called up the dealership and had the service specialist forward me all the emails they sent to the warranty. The warranty had the information (for 5 whole days) that they needed included price breakdowns, labor costs, part costs, part numbers, etc... I had to call the claims specialist to which he proceeded to berate me for half an hour on the phone about how dumb the service people are and how they can't send over the information, but once I said that they forwarded me the emails and I had everything they said to each other, he said he'd send it over to the inspector. The inspector ended up coming out and everything was fine, it got approved. Now they're saying that they don't want to pay for all of it since the labor fees and part prices are too much. I got a couple friends that are mechanics back in California and asked about the pricing (labor, parts, etc...) and they said it all looked about standard. The warranty now wants me to cover $2800 for the rest of repairs.
This is all after me waiting on the dealership for over a week to figure out what was wrong, which was then said to be only about 4-5 hours of labor, even though they had it for well over 100 hours. I'm not too upset with the dealership, but the warranty has kept delaying time and time again, berated me and the service people, and are now delaying it even more with them wanting me to cover $2800 for the rest of the repairs. In total with time lost, money spent to stay out here, and loss of income I'm down about $8000. With the covered charge it would be close to $11,000.
My question is, do I have any legal standing to do something about the warranty?
Thanks everyone!
Hey Y'all, I'm a first time poster.
My girlfriend and I were on a road trip from California and just outside OKC my truck started acting up. Figured out it was a cylinder 3 misfire and figured it'd be easy enough to swap out the spark plugs and ignition coils. We took it to a dealership to get it sorted out, but after a week they still barely knew what was happening with it. This entire time I was talking to my warranty (independent warranty company) about what I should do. They said that I would just have to let them know before the claim happens so they can approve or deny it. I also gave the number and email of my claims specialist to my service specialist at the dealership. The dealership finally figured out what was wrong with it, and long story short I need a new motor. Good thing I have the warranty, right? Not really... After already being stuck several states away they started giving me the run around. They said that the dealership wasn't giving them the correct information they needed, so I called up the dealership and had the service specialist forward me all the emails they sent to the warranty. The warranty had the information (for 5 whole days) that they needed included price breakdowns, labor costs, part costs, part numbers, etc... I had to call the claims specialist to which he proceeded to berate me for half an hour on the phone about how dumb the service people are and how they can't send over the information, but once I said that they forwarded me the emails and I had everything they said to each other, he said he'd send it over to the inspector. The inspector ended up coming out and everything was fine, it got approved. Now they're saying that they don't want to pay for all of it since the labor fees and part prices are too much. I got a couple friends that are mechanics back in California and asked about the pricing (labor, parts, etc...) and they said it all looked about standard. The warranty now wants me to cover $2800 for the rest of repairs.
This is all after me waiting on the dealership for over a week to figure out what was wrong, which was then said to be only about 4-5 hours of labor, even though they had it for well over 100 hours. I'm not too upset with the dealership, but the warranty has kept delaying time and time again, berated me and the service people, and are now delaying it even more with them wanting me to cover $2800 for the rest of the repairs. In total with time lost, money spent to stay out here, and loss of income I'm down about $8000. With the covered charge it would be close to $11,000.
My question is, do I have any legal standing to do something about the warranty?
Thanks everyone!
