Microsoft: identity theft

[Starmom2021]

What is the name of your state? Iowa (not relevant)

The first email account I had was hacked multiple times. In the second instance, hacker changed password, removed my two-step verification phone number, and changed the TSV to his/her email addresses.
Microsoft customer service rep. said this activity was clear, but since my TSV had been changed they could not return the account to me.

First one customer service rep. said he disabled the account, but later another said it couldn't be disabled remotely.
The account is still active- and the hacker still has it.

Is there any way I can get the account returned to me, or deleted entirely? While I acquired the hacker's email address (he/she had also accessed an online job account and replaced my info with his/hers), I can't find anyone anywhere who will assist.

 

[zddoodah]

Is there any way I can get the account returned to me, or deleted entirely?

That's up to whomever the service provider is.

If you have any sensitive personal/financial data saved with the account, you'll want to start regularly monitoring your credit reports.

 

[quincy]

What is the name of your state? Iowa (not relevant)

The first email account I had was hacked multiple times. In the second instance, hacker changed password, removed my two-step verification phone number, and changed the TSV to his/her email addresses.
Microsoft customer service rep. said this activity was clear, but since my TSV had been changed they could not return the account to me.

First one customer service rep. said he disabled the account, but later another said it couldn't be disabled remotely.
The account is still active- and the hacker still has it.

Is there any way I can get the account returned to me, or deleted entirely? While I acquired the hacker's email address (he/she had also accessed an online job account and replaced my info with his/hers), I can't find anyone anywhere who will assist.

You potentially could report the hacker to your local police who can refer the matter to your state’s cybercrime unit.

You will want to secure your next account using better passwords. Make sure you do not share your passwords with others.

 

[quincy]

A link to Iowa’s Cybercrime Center:

https://www.iacpcybercenter.org/lab-capabilities/computer-and-internet-crime-investigations/