Hello,
I work at a large mutual fund company's call center. I take inbound calls from financial advisors, who request information and education on our mutual funds and retirement accounts.
Sometimes a financial advisor will ask for recommendations picking mutual funds for a new clients portfolio and my employer requires me to assist them. I hold no securities licenses. My employer has instructed me ask them about their client and their investment objectives. I am supposed to make statements like, "based on your clients objectives that you have given me, you may want to consider this fund or that fund for this reason". Sometimes the conversation can unavoidably get even more in depth and it makes me uncomfortable knowing that the person I am speaking with is perceiving this as advice and I am not licensed. I have spoken with a few people in supervisory roles and they states that what I am doing is ok. But is it?
Any guidance would be greatly appreciated. Thanks!
I work at a large mutual fund company's call center. I take inbound calls from financial advisors, who request information and education on our mutual funds and retirement accounts.
Sometimes a financial advisor will ask for recommendations picking mutual funds for a new clients portfolio and my employer requires me to assist them. I hold no securities licenses. My employer has instructed me ask them about their client and their investment objectives. I am supposed to make statements like, "based on your clients objectives that you have given me, you may want to consider this fund or that fund for this reason". Sometimes the conversation can unavoidably get even more in depth and it makes me uncomfortable knowing that the person I am speaking with is perceiving this as advice and I am not licensed. I have spoken with a few people in supervisory roles and they states that what I am doing is ok. But is it?
Any guidance would be greatly appreciated. Thanks!