not2cleverRed
Obvious Observer
You know, they've been incompetent enough that even taking the trade-in value, Phatten should triple check that the paperwork was filed right, and the loan is really paid off. Otherwise it'd be his dumb luck to have no car, but still be on the loan...Possibly. If the dealer paid off a loan on the vehicle, though, then a refund would be due the dealership. I suspect Phatten does not have money available for that. It is best to get the trade-in value and let the dealership keep the vehicle.
Remember, these are the idiots who have handled paperwork so well that they gave Phatten a loaner and then called it in to police as stolen. And reading between the lines, they haven't sounded particularly contrite for that faux pas.