What is the name of your state (only U.S. law)?
Pennsylvania.
Bought a product for professional cleaning. The manufacturer clearly list on the bottle, that if for any reason this product does not perform as indicated. It carries a 100% satisfaction or Money back guarantee. With the information where to send the original receipt, label with bar code , consumers name/address for re-imbursement. I did try the product as it was imparative that it remove a certain stain. It didnt.
I received today in the mail- "Return to sender Undeliverable mail". I double checked that I had written the address Exactly as it was on the label.
I did.
Do I take this matter to the Better Business bureau? Attorney General For Consumers? Since researching it appears the business likes to move from warehouse to warehouse and I have no other information to contact this distributor/manufacturer. The mailing address turned out to be a warehouse in New York that is now up for resale...go figure.
This product was bought with the understanding that they guaranteed their product. Any direction please? Its not so much about the money, although it was not inexpensive, its about the Money back guarantees that doesn't seem to apply if they keep dodging the consumer for payback. Should I at least go back to the business that carried the product and ask them if they have updated information on this business perhaps? Highly doubt it since they probably get their supplies from one distributor....
Pennsylvania.
Bought a product for professional cleaning. The manufacturer clearly list on the bottle, that if for any reason this product does not perform as indicated. It carries a 100% satisfaction or Money back guarantee. With the information where to send the original receipt, label with bar code , consumers name/address for re-imbursement. I did try the product as it was imparative that it remove a certain stain. It didnt.
I received today in the mail- "Return to sender Undeliverable mail". I double checked that I had written the address Exactly as it was on the label.
I did.
Do I take this matter to the Better Business bureau? Attorney General For Consumers? Since researching it appears the business likes to move from warehouse to warehouse and I have no other information to contact this distributor/manufacturer. The mailing address turned out to be a warehouse in New York that is now up for resale...go figure.
This product was bought with the understanding that they guaranteed their product. Any direction please? Its not so much about the money, although it was not inexpensive, its about the Money back guarantees that doesn't seem to apply if they keep dodging the consumer for payback. Should I at least go back to the business that carried the product and ask them if they have updated information on this business perhaps? Highly doubt it since they probably get their supplies from one distributor....