What is the name of your state (only U.S. law)? Michigan
I booked a $2400 12-day flight/hotel trip to Greece through the owner of a travel group.I immediately asked for the single supplement (additional fee you'll pay for your own hotel room). She gave me the price. Upon payment, I was sure to break down the costs including the single supplement amount on my check receipt and also in emails to her. Well, she just called me to say that there are no single rooms available for this trip. I explained that I'll have to cancel the trip. I would never book a trip without a single supplement. I snore extremely loudly, it can't be controlled by nose strips and it's not a "cute little snore" like she made it out to be. It's a medical condition that runs in my family and has actually lost me relationships. I explained that I'd rather not go instead of ruining someone else's experience since they won't be able to sleep. The owner brushed it off and says it's not her problem. She also said she's paid for the rooms already, and so I'll lose half of my money.
Is this my fault? Is there a way I can get my money back? I would never travel unless I'm sleeping alone. Again, I know that "I snore" seems like a small deal, but it really is humiliating and I'm already losing sleep thinking about it.
PS: I'm not finding any "no refund" language on her website or brochures.
I booked a $2400 12-day flight/hotel trip to Greece through the owner of a travel group.I immediately asked for the single supplement (additional fee you'll pay for your own hotel room). She gave me the price. Upon payment, I was sure to break down the costs including the single supplement amount on my check receipt and also in emails to her. Well, she just called me to say that there are no single rooms available for this trip. I explained that I'll have to cancel the trip. I would never book a trip without a single supplement. I snore extremely loudly, it can't be controlled by nose strips and it's not a "cute little snore" like she made it out to be. It's a medical condition that runs in my family and has actually lost me relationships. I explained that I'd rather not go instead of ruining someone else's experience since they won't be able to sleep. The owner brushed it off and says it's not her problem. She also said she's paid for the rooms already, and so I'll lose half of my money.
Is this my fault? Is there a way I can get my money back? I would never travel unless I'm sleeping alone. Again, I know that "I snore" seems like a small deal, but it really is humiliating and I'm already losing sleep thinking about it.
PS: I'm not finding any "no refund" language on her website or brochures.
