What is the name of your state? Maryland
I have a small home improvement contractor company, about one year ago I provided a free estimate to a customer. The customer requested to sign the contract previous to the installation date, I signed the contract to provide only services, installation of materials supplied by the customer, I didn't charge any payment in any moment which was estimate to be paid in full after installation complete according to the contract that we signed. A few days before the installation date scheduled in the contract I received an email from the customer requesting to change the installation date because he couldn't get the materials on time. I answered by email that will be fine to postpone the installation, but we didn't signed any new contract or amendment. Two days before the installation the customer called me asking questions about the material and he said he was taking the material to his house which was supposed to be in his house at least 72 hours before the installation for acclimation according to manufacture recommendation. For all these reasons I decided to send him an email canceling the installation one day before as his requested date in his email (not as in contract). After a few days I received a complain from the local County Office of Consumer Protection filled by the customer, the customer was requesting some amount of money stating that he lost his time and he had to hire another contractor who gave him a higher estimate than me, I answered the investigator and he closed the case considering all the evidences that I provided. Not happy with the county decision the customer filled another complain at this time to the Better Business Bureau requesting a different amount of money, after a few days I received answer from BBB that also closed the case considering my evidences.
Now, after almost one year I received a demand letter from a legal office filled by this customer requesting the difference amount between my contract and the contractor that he had to pay(about $500.00). The demand states the customer will explore all of his legal options, including reimbursement of any additional expenses he may incur.
Can this be considered harassment? Who should I look to help me in this situation considering I can't expend thousands with attorney?
I have a small home improvement contractor company, about one year ago I provided a free estimate to a customer. The customer requested to sign the contract previous to the installation date, I signed the contract to provide only services, installation of materials supplied by the customer, I didn't charge any payment in any moment which was estimate to be paid in full after installation complete according to the contract that we signed. A few days before the installation date scheduled in the contract I received an email from the customer requesting to change the installation date because he couldn't get the materials on time. I answered by email that will be fine to postpone the installation, but we didn't signed any new contract or amendment. Two days before the installation the customer called me asking questions about the material and he said he was taking the material to his house which was supposed to be in his house at least 72 hours before the installation for acclimation according to manufacture recommendation. For all these reasons I decided to send him an email canceling the installation one day before as his requested date in his email (not as in contract). After a few days I received a complain from the local County Office of Consumer Protection filled by the customer, the customer was requesting some amount of money stating that he lost his time and he had to hire another contractor who gave him a higher estimate than me, I answered the investigator and he closed the case considering all the evidences that I provided. Not happy with the county decision the customer filled another complain at this time to the Better Business Bureau requesting a different amount of money, after a few days I received answer from BBB that also closed the case considering my evidences.
Now, after almost one year I received a demand letter from a legal office filled by this customer requesting the difference amount between my contract and the contractor that he had to pay(about $500.00). The demand states the customer will explore all of his legal options, including reimbursement of any additional expenses he may incur.
Can this be considered harassment? Who should I look to help me in this situation considering I can't expend thousands with attorney?