These two sentences contradict each other.
Because the rules keep changing.
According to them.
During the first blue badge conversion time period, it was required that you had to work 20 hours or more a week to be eligible. Which I didn't know at the time.
About a week or two before the conversion they changed the work schedules of 4 people on my original shift. (included myself) and moved us to a later time slot less 1/2 hour a day. I put a request in to stay on my original shift. It was ignored. They said take the new shift or find new employment in an email. Reluctantly I took the new shift.
Denied blue badge.
Now I am talking to managers. Asking "is my performance lacking?, what can I do better?". Everybody says I'm doing a good job and unsure why I didn't get blue badge.
Getting mixed answers from different "Ambassadors" we call them (and there's several). No one is giving me a reliable reason to why I'm still waiting. Some ambassadors just made up some explanation telling me it was randomized. Or only 50/50 people got it.
You see I have to talk to multiple supervisors because they're always changing. They all just report to a computer screen when I ask them a question.
So after asking enough people I finally get an opportunity to talk to the site supervisor. he's top-rank. And his answer was the correct one. He said that blue badge eligibility is for those who work 20 or more hours a week. I explained to him how I was taken out of my a schedule and given Less hours right before the conversion.
He acknowledged it and recognize the mistake and said unfortunately I'm going to have to wait another 3 months. Maybe sooner.
Months later...
The rules have changed since then. After 90days You automatically get blue badge, if you meet the requirements which now has nothing to do with how many hours you work.