What is the name of your state? Florida
My husband and I have a joint car loan with Capitol One. We have auto drafted payments that come out on the 3rd of every month. The life of the loan that is left is about 2 years and our payments are $425 ( it’s actually less then this but we round up a couple dollars to make it even for us to keep track of). Anyways, So in May 2019 our payment came out as usual but the 15th came around and there was a note on our property gate that a repossession company was trying to come to take our car. Extremely confused we called Capitol One and they said our payment arrangement we called to make the day before didn’t go through... the arrangement was for $1500... (1) we never made any phone call (2) we never made any arrangement with them (3) who Is this person that made that arrangement for that dollar amount because IF we had we would have made it for maybe 3 payments which doesn’t add up to $1500 (4) we don’t have that kind of disposable income anyways to even entertain such an arrangement. So after a couple days of back n forth they found out our loan account and someone else’s was crossed on their end and “ they would fix it”. Fast forward to 2 month later so July 2019 the note on our gate again for attempt to repossess the car... So we call again and we tell this that this is not for our loan with them and they need to look back at the notes from May 2019! They say “ yes yes we will fix it our mistake.” So we are in the middle of working with a credit expert so we are monitoring our credit every few months and after a couple months ( I believe in October) I noticed my car loan was stating it was charged off and that there was a $16,000+ balance debt... yet we are still paying every month on our loan. My husband’s credit at the time stated the correct information about our loan which is that we had around $9,000 left on the loan and everything was still up to date as it has always been. So we tell our credit expert about this and she is baffled as to what is going on... but she will work on it. Fast forward to 1-15-2020 and my husband went with me to a doctors appointment at the hospital and we come back out and a tow truck is taking our vehicle, they have an order for repossession ( so embarrassing) and they take the vehicle and we are stuck stranded and had to take an Uber home. Capitol One wouldn’t even talk to us until the tow yard had the car. We triple checked with the bank and everything is still good on our end so what the heck are they taking our car for?! So hours of back n forth they admit they have the account mixed up and our pay off is not $16,000+ ( which btw we told them you can see we have made payment every single month?! Where is the money going?! Also you can see how many months are left on MY loan and the monthly payment... that doesn’t add up to $16,000+ it should be more like $8,000... so that had them thinking so they started digging) but just over $8,000 as it should be. So they told us they would fix it. Here is where the problem is. Now BOTH my husband and I have this wrong loan account info on our credit! They have completely switched on our credit and it’s been killing us. How do I (1) get them to fix the credit part (2) hold them accountable for the damage they have done to our credit (3) how do I ensure this doesn’t happen to us in the future (4) do I have legal recourse because they literally stole our car without legitimate reason and while Uber isn’t crazy expensive it still was over $30 to get home and we are a disabled veteran family who doesn’t ( once again) have that kind of disposable income to throw around at stupid crap like this for THEIR mistake. They returned the car to us of course and we didn’t have to pay anything because it was their mistake which is great but our credit is screwed now and we need to know how to fix this and hold them accountable. They are “ supposedly” sending us OUR loan documents in the mail and “ supposedly” via email within 72 hours so we have the documents to cover us in the future... but this is such a bad situation for us and I don’t need or want this to happen in the future because there hasn’t been recourse for THEIR mistake.
Sorry that was long but I am really angry.
My husband and I have a joint car loan with Capitol One. We have auto drafted payments that come out on the 3rd of every month. The life of the loan that is left is about 2 years and our payments are $425 ( it’s actually less then this but we round up a couple dollars to make it even for us to keep track of). Anyways, So in May 2019 our payment came out as usual but the 15th came around and there was a note on our property gate that a repossession company was trying to come to take our car. Extremely confused we called Capitol One and they said our payment arrangement we called to make the day before didn’t go through... the arrangement was for $1500... (1) we never made any phone call (2) we never made any arrangement with them (3) who Is this person that made that arrangement for that dollar amount because IF we had we would have made it for maybe 3 payments which doesn’t add up to $1500 (4) we don’t have that kind of disposable income anyways to even entertain such an arrangement. So after a couple days of back n forth they found out our loan account and someone else’s was crossed on their end and “ they would fix it”. Fast forward to 2 month later so July 2019 the note on our gate again for attempt to repossess the car... So we call again and we tell this that this is not for our loan with them and they need to look back at the notes from May 2019! They say “ yes yes we will fix it our mistake.” So we are in the middle of working with a credit expert so we are monitoring our credit every few months and after a couple months ( I believe in October) I noticed my car loan was stating it was charged off and that there was a $16,000+ balance debt... yet we are still paying every month on our loan. My husband’s credit at the time stated the correct information about our loan which is that we had around $9,000 left on the loan and everything was still up to date as it has always been. So we tell our credit expert about this and she is baffled as to what is going on... but she will work on it. Fast forward to 1-15-2020 and my husband went with me to a doctors appointment at the hospital and we come back out and a tow truck is taking our vehicle, they have an order for repossession ( so embarrassing) and they take the vehicle and we are stuck stranded and had to take an Uber home. Capitol One wouldn’t even talk to us until the tow yard had the car. We triple checked with the bank and everything is still good on our end so what the heck are they taking our car for?! So hours of back n forth they admit they have the account mixed up and our pay off is not $16,000+ ( which btw we told them you can see we have made payment every single month?! Where is the money going?! Also you can see how many months are left on MY loan and the monthly payment... that doesn’t add up to $16,000+ it should be more like $8,000... so that had them thinking so they started digging) but just over $8,000 as it should be. So they told us they would fix it. Here is where the problem is. Now BOTH my husband and I have this wrong loan account info on our credit! They have completely switched on our credit and it’s been killing us. How do I (1) get them to fix the credit part (2) hold them accountable for the damage they have done to our credit (3) how do I ensure this doesn’t happen to us in the future (4) do I have legal recourse because they literally stole our car without legitimate reason and while Uber isn’t crazy expensive it still was over $30 to get home and we are a disabled veteran family who doesn’t ( once again) have that kind of disposable income to throw around at stupid crap like this for THEIR mistake. They returned the car to us of course and we didn’t have to pay anything because it was their mistake which is great but our credit is screwed now and we need to know how to fix this and hold them accountable. They are “ supposedly” sending us OUR loan documents in the mail and “ supposedly” via email within 72 hours so we have the documents to cover us in the future... but this is such a bad situation for us and I don’t need or want this to happen in the future because there hasn’t been recourse for THEIR mistake.
Sorry that was long but I am really angry.
