Recent content by johnny5alive11

Thanks for this reply as it is very informative. The structure of the prepaid services are a set dollar amount to a specific amount of session, does that mean the law interprets these as a gift certificate vs normal transaction?

Unfortunately the staff member did not acquire a signed copy of the contract which states the 1 year policy on refunds. If I'm reading the law correctly then they are not entitled to a refund then?

Yes I did see that but what we sell are service based sessions and I'm not sure how they would qualify as a gift certificate.

Hello There- I own and operate a small business where we provide exercise services for our clients. A client from 2017, who worked with a staff member who is no longer with us, emailed me today asking a refund for his purchase of the package of 16 sessions since he only used the first session...