I bought an online product which had a 30 days money back guarantee if not satisfied. Later on I asked the seller for a refund saying I was not satisfied but he wants me to prove and convince him that I am not. I said my reasons but he asked other, more personal questions which I don't want to answer. Does he have the right to deny the guarantee if I don't answer those questions?
The terms and conditions basically say: 1. "site" offers a full, 30-day money back guarantee on all Products. 2. If you are not satisfied with any of the Products you have purchased from "site", you may request a refund by contacting us within 30 days of purchasing.
Is it forced or at the discretion of the seller?
If it is forced, what do I do?
If it is at the discretion of the seller, shouldn't there have been another clause in the terms and conditions warning of that?
(I live in Canada and the seller in Australia)