mystic.mononoke18
Member
What is the name of your state? Texas
I made sure that my move in date was set and that I got approved for my lease. Assistant manager said everything was good to go I just had to set up electric.
I even met with manager on Monday, gave her the deposit, prorated rent and pay stubs proving I make enough to rent here.
She said everything was good, and that I will be ready to move in wed jun 20
move in day comes, I get a truck and load it up. I called the office multiple times, and left a voicemail asking someone to call me back because I had lost of questions on how move in day works, how I get the keys and some other questions.
I got a friend to agree to help me move, and my brother was bringing my car to apartment so i can return truck close by after unloading.
Things fell behind time wise and I tried to update them, no answer or reply yet.
I get there late, but before I called after hours operator who got a hold of the assistant manager, he agreed to bring my keys by.
I get there but no sign of him, so i called operator back. She said the manager told him he couldn't do that, she yelled at the operator and then said I have to come back during office hours.
I only have truck till 10 am, apt office opens at 9 am.
I had to cancel a doctors appointment and my brother luckily called his boss saying hell be late. But there is no way two people can move everything in less than 1 hour, and now I am going to get charged late fees for truck.
I emailed them and also left them a voicemail expressing how I'm insulted, confused and upset and I did not understand why this was happening. I have very high anxiety, and lots of issues going on right now.... I also tried my best to contact them and keep them updated today but heard nothing from them. I also felt like the operator and her supervisor were extremely rude and inconsiderate.
I am moving to get out of a toxic situation, and they both know, that's why they set my date ASAP and approved me, they have done a lot to help me and I don't want to be a problem tenant.
1. How to I avoid late fees on truck?
2. Is this even legal for her to do that? Because the assistant manager was happy to bring me the keys AND THEY NEVER CONTACTED ME BACK during office hours or told me that I had to get keys during office hours when I asked them if I needed to know anything. I also never got a copy of the lease or any policies about move in
3. How do I fix things if my voicemail/email upsets them?
I cant sleep because I don't want to ruin this. I also have to work tomorrow. Today was the day set aside and planned to move. Life just happened and made things take way longer than planned and now I'm freaking out.
I made sure that my move in date was set and that I got approved for my lease. Assistant manager said everything was good to go I just had to set up electric.
I even met with manager on Monday, gave her the deposit, prorated rent and pay stubs proving I make enough to rent here.
She said everything was good, and that I will be ready to move in wed jun 20
move in day comes, I get a truck and load it up. I called the office multiple times, and left a voicemail asking someone to call me back because I had lost of questions on how move in day works, how I get the keys and some other questions.
I got a friend to agree to help me move, and my brother was bringing my car to apartment so i can return truck close by after unloading.
Things fell behind time wise and I tried to update them, no answer or reply yet.
I get there late, but before I called after hours operator who got a hold of the assistant manager, he agreed to bring my keys by.
I get there but no sign of him, so i called operator back. She said the manager told him he couldn't do that, she yelled at the operator and then said I have to come back during office hours.
I only have truck till 10 am, apt office opens at 9 am.
I had to cancel a doctors appointment and my brother luckily called his boss saying hell be late. But there is no way two people can move everything in less than 1 hour, and now I am going to get charged late fees for truck.
I emailed them and also left them a voicemail expressing how I'm insulted, confused and upset and I did not understand why this was happening. I have very high anxiety, and lots of issues going on right now.... I also tried my best to contact them and keep them updated today but heard nothing from them. I also felt like the operator and her supervisor were extremely rude and inconsiderate.
I am moving to get out of a toxic situation, and they both know, that's why they set my date ASAP and approved me, they have done a lot to help me and I don't want to be a problem tenant.
1. How to I avoid late fees on truck?
2. Is this even legal for her to do that? Because the assistant manager was happy to bring me the keys AND THEY NEVER CONTACTED ME BACK during office hours or told me that I had to get keys during office hours when I asked them if I needed to know anything. I also never got a copy of the lease or any policies about move in
3. How do I fix things if my voicemail/email upsets them?
I cant sleep because I don't want to ruin this. I also have to work tomorrow. Today was the day set aside and planned to move. Life just happened and made things take way longer than planned and now I'm freaking out.