whatdoidonow11365
New member
I am in NY.
I help people fill out and gather documentation to submit to the government (I won't get any more specific that that because it's a really niche industry). Success in clients' cases is determined by how quick the government works and processes their applications.
In order to do this, I work with a partner who assists clients on the ground while I do the behind the scenes work like gathering files, documents, translations, legalizations, etc to make a complete file for them to hand off. We work together as a team. All clients sign an explicit no refunds clause because we simply can't be responsible for how quick or how slow the government is. The contract goes into great detail about how if there is any delay, they agree to hold us harmless because we are not responsible for what the government does after it's all handed in, and all we do is help them hand it in.
Anyway, the client is not happy with our service (because the government took too long). She showed up at my partner's office, screaming, and pulled her application. She then tried to do her own application and failed miserably. The kicker? All the other clients we helped around the time we helped her have already been successful. Had she just waited...
She made a bunch of wild accusations which I investigated re: my assistant and are totally not true. I took them very seriously and investigated them thoroughly. They are 100% unfounded. Now she is e-mailing me saying I engage in nefarious business practices, cautioning me not to continue on my professional path, and stating she demands a refund. It's such a niche community that she may potentially damage my reputation by speaking out.
How worried should I be? And, what happens if she sues me? I am incorporated as an S-Corp. Should I respond to her e-mail? If so, how?
Thanks!
I help people fill out and gather documentation to submit to the government (I won't get any more specific that that because it's a really niche industry). Success in clients' cases is determined by how quick the government works and processes their applications.
In order to do this, I work with a partner who assists clients on the ground while I do the behind the scenes work like gathering files, documents, translations, legalizations, etc to make a complete file for them to hand off. We work together as a team. All clients sign an explicit no refunds clause because we simply can't be responsible for how quick or how slow the government is. The contract goes into great detail about how if there is any delay, they agree to hold us harmless because we are not responsible for what the government does after it's all handed in, and all we do is help them hand it in.
Anyway, the client is not happy with our service (because the government took too long). She showed up at my partner's office, screaming, and pulled her application. She then tried to do her own application and failed miserably. The kicker? All the other clients we helped around the time we helped her have already been successful. Had she just waited...
She made a bunch of wild accusations which I investigated re: my assistant and are totally not true. I took them very seriously and investigated them thoroughly. They are 100% unfounded. Now she is e-mailing me saying I engage in nefarious business practices, cautioning me not to continue on my professional path, and stating she demands a refund. It's such a niche community that she may potentially damage my reputation by speaking out.
How worried should I be? And, what happens if she sues me? I am incorporated as an S-Corp. Should I respond to her e-mail? If so, how?
Thanks!