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• 1. A

     UPS Delivered a Package Late; 'Made It Right' by Sending to Me Overseas and I Got Hit with a $700 Duty Fee. Small Claims Court to Recover Losses?

     Good question. After UPS offered to send it to Colombia, they said the only way was to have a local contact go to a UPS store and fill out a manual waybill. I had a family member go and do it. I also sent them a print out to attach to the outside of the box.

     • adamtoronto
     • Post #6
     • Dec 18, 2018
     • Forum: Consumer Contracts, Guarantees and Warranties
  2. A

     UPS Delivered a Package Late; 'Made It Right' by Sending to Me Overseas and I Got Hit with a $700 Duty Fee. Small Claims Court to Recover Losses?

     Thank you very much for the input. At this point, I suppose it would be best to avoid delivery and hope it gets returned to sender, or find a customs broker in Colombia and hope they can remove the tax / duty. (Again, before sending they said it would have no tax or duty for a warranty repair...

     • adamtoronto
     • Post #4
     • Dec 18, 2018
     • Forum: Consumer Contracts, Guarantees and Warranties
  3. A

     UPS Delivered a Package Late; 'Made It Right' by Sending to Me Overseas and I Got Hit with a $700 Duty Fee. Small Claims Court to Recover Losses?

     TL;DR: I paid a $180 premium for ‘NEXT DAY’ on a free warranty repair before a trip to South America. It was late, so I argued and argued. UPS settled by sending it to Colombia, now Colombia UPS wants $700 in duty. Would love some advice on this! I know there are a lot of details, so bear...

     • adamtoronto
     • Thread
     • Dec 18, 2018
     • Replies: 5
     • Forum: Consumer Contracts, Guarantees and Warranties