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      Verizon kept new phone trade-in, charged us for it

      My sister's phone broke (she's on my account), she got a replacement sent by Asurion, took it to the Verizon store to get activated, and the store rep told her she qualified for an upgrade, told her to send back the phones to Verizon for trade-in credit and Asurion (though I'm not sure which one...

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