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Yes, I did. They've been my clients for 15 years and I want to keep them for another 15 year. I care about the long term and the best outcome is to get it paid even if I have to do it out of pocket. Also builds trust.
I'm the software provider. The client did use the software correctly. There was an flaw in the code that didn't work. Basically the software is a search program kind of like google. The feature with the bug did not return the accurate search results that it was suppose to return for the client...
There is a feature on the software where it will perform a certain action. The certain action the client was expecting didn't happen. So my client didn't take neccesary precuations to avoid the monetary loss.
Hi everyone,
I have an E&O insurance for my business in Idaho. I had a bug in my system which caused my client to have a large monetary loss. I want to do the right thing and get it paid because it's completely my fault.
I submitted a claim to my insurance company and they are asking for the...
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