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• 1. R

     Gemstone jewelry not as represented

     No, but I will look into it after the report comes back. Thanks for the response, I hadn't thought of that.

     • Ragarone3
     • Post #13
     • Mar 12, 2022
     • Forum: Consumer Contracts, Guarantees and Warranties
  2. R

     Gemstone jewelry not as represented

     Update: The company stands by their description & has offered to pay for evaluation by an independent gemological laboratory. I'm currently awaiting that report.

     • Ragarone3
     • Post #11
     • Mar 11, 2022
     • Forum: Consumer Contracts, Guarantees and Warranties
  3. R

     Gemstone jewelry not as represented

     For the sake of accuracy, "she".

     • Ragarone3
     • Post #9
     • Mar 3, 2022
     • Forum: Consumer Contracts, Guarantees and Warranties
  4. R

     Gemstone jewelry not as represented

     Written on the receipt/sales contract is a directive that all customer service issues must be resolved at the NYC location. From what I've read, the DR boutique is owned by the retailer. If the response I get from the company is not satisfactory, should I dispute this purchase with AMEX before...

     • Ragarone3
     • Post #6
     • Mar 3, 2022
     • Forum: Consumer Contracts, Guarantees and Warranties
  5. R

     Gemstone jewelry not as represented

     Should I get a second appraisal before contacting them, or is just this one sufficient? After I bought the ring, I looked at the jewelers BBB rating, which is an F. I'm just anxious about the whole situation.

     • Ragarone3
     • Post #4
     • Mar 2, 2022
     • Forum: Consumer Contracts, Guarantees and Warranties
  6. R

     Gemstone jewelry not as represented

     I haven't contacted them yet. I wanted to formulate what to say and how I'm going to approach them with the issue.

     • Ragarone3
     • Post #3
     • Mar 2, 2022
     • Forum: Consumer Contracts, Guarantees and Warranties
  7. R

     Gemstone jewelry not as represented

     I bought an emerald & diamond 14k ring from a New York based jeweler in one of its retail boutiques in the Dominican Republic. The ring was sold to me as being a 1.54 carat emerald. I had it appraised immediately upon returning Stateside by a GIA certified gemologist. The emerald is described...

     • Ragarone3
     • Thread
     • Mar 2, 2022
     • Replies: 12
     • Forum: Consumer Contracts, Guarantees and Warranties