Alex.Mills
Junior Member
I bought an online product which had a 30 days money back guarantee if not satisfied. Later on I asked the seller for a refund saying I was not satisfied but he wants me to prove and convince him that I am not. I said my reasons but he asked other, more personal questions which I don't want to answer. Does he have the right to deny the guarantee if I don't answer those questions?
The terms and conditions basically say: 1. "site" offers a full, 30-day money back guarantee on all Products. 2. If you are not satisfied with any of the Products you have purchased from "site", you may request a refund by contacting us within 30 days of purchasing.
Is it forced or at the discretion of the seller?
If it is forced, what do I do?
If it is at the discretion of the seller, shouldn't there have been another clause in the terms and conditions warning of that?
(I live in Canada and the seller in Australia)
The terms and conditions basically say: 1. "site" offers a full, 30-day money back guarantee on all Products. 2. If you are not satisfied with any of the Products you have purchased from "site", you may request a refund by contacting us within 30 days of purchasing.
Is it forced or at the discretion of the seller?
If it is forced, what do I do?
If it is at the discretion of the seller, shouldn't there have been another clause in the terms and conditions warning of that?
(I live in Canada and the seller in Australia)
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