What is the name of your state?What is the name of your state?What is the name of your state?Pennsylvania
Penn Warranty Company is not fixing my transmission. I have had the warranty for less than 9 months, and paid $1300.00 it. Full boat platinum, they most extensive one they sell. I have seen many people post oh the internet of how they deny and run you around on a transmission claim. How can they stay in business? I have had 3 BMW dealership, plus two other garage experts tell me the transmission needs replaced. They have authorized a seal to be replaced and put back together. THE GARAGE SAYS IT WILL STILL BE UNREPAIRED! THEY SAID IT IS CRAZY! My trucks transmission is totally taken out, as the told me would have to be done. That is why it was taken to other garages, because BMW does not tear transmissions down to diagnose a particular problem because it is a waste of their and my time if they know it to be bad. They current garage does rebuild, did tear down, and report the bad internal parts (drum, clutches, ect..) and all they authorized was 15 hours labor (@ 50hr) and a gasket seal ($125) which will put everything back but still not work. (AUTHORIZING A PUT BACK TOGETHER TO BROKEN STATUS.. WHAT IS THAT????) I need an attorney that can help me and several other people that have been potentially ripped off hundreds of thousands of dollars nationwide from this company. I will also leave info links from other peoples same stories. My name is Don Marchione of Pittsburgh, Pennsylvania 412 720 6880 is my mobile anytime.
OTHER PEOPLES BAD EXPERIENCES:
http://anti-pennwarranty.com/index.php
also:
The Penn Warranty Corporation, Wilkes-Barre, PA - When my transmission broke, Penn Warranty authorized a reimbursement amount without ever reviewing the reimbursement amount with me, the customer
I would not recommend a Penn Warranty to my worst enemy! I purchased a Penn Warranty Platinum contract for $1,300. When my transmission broke, Penn Warranty authorized a reimbursement amount without ever reviewing the reimbursement amount with me, the customer. Once authorized, a claim must be contested through their Disputes process.
Penn Warranty has designed the Disputes process to be a lengthy, paper-intensive process to discourage customers from disputing claims. In addition, Penn also authorized a reimbursement amount based on the cost of a used transmission with 69,000 miles that they located in a junkyard in New Hampshire (my car was being fixed South of Boston).
a. "When making repairs, the repair shop shall use components of the same type and quality as those removed". A reasonable consumer would interpret this part of the sentence to indicate that a mechanic shall not replace a brake pad of "B" quality with a pad of "A" quality or of "C" quality. This sentence leads a reasonable consumer to believe that he is being protected against sub-par components and that Penn Warranty is being protected against replacing a low-end part with a high-end part.
b. "…which may include used components." A reasonable consumer would interpret this part of the sentence to mean that if used components are in compliance with the requirement in the first part of the sentence (part a), then those used parts MAY be used. Emphasis on the word "may" implies an option to comply. Since this sentence is in the section entitled "What You Must Do ('You' being the customer)", again, a reasonable person would assume that the option to utilize a used part is up to the customer.
Again, as a reasonable consumer, should I expect a used part to suffice for a repair, it would have to function not like the part that broke did right before it broke (i.e., replacing my 69,000 mile transmission with a 69,000 mile transmission from a junkyard in NH), but as the part that broke functioned around (i.e., new or used) the time of its original install. For these reasons, I would not recommend a Penn Warranty. Additional information can be found at http://www.anti-pennwarranty.com and http://www.pennwarrantylawsuit.com/hidden
Penn Warranty Corp., Wilkes-Barre, PA - telephone number 800-356-9441 refused to pay for transmission repair, saying that there was no authorization for the repairs
Auto warranty, Transmission repair.
Penn Warranty Corp, located in Wilkes-barre, PA, telephone number 800-356-9441 refused to pay for transmission repair, saying that there was no authorization for the repairs.
A fax with the price list was sent and discussed over the telephone, they said OK and the work was done. I will be taking them to small claims court.
Please let me know that you have atleast gotten this email.
Mike
Category:
Auto Warrantee Submitted: 12/30/2004 7:22:27 PM
Modified: 12/30/2004 7:22:00 PM
The Penn Warranty Corporation SECURED CAPITAL MANAGEMENT Used car Warranty ripoff Wilkes Barre Pennsylvania
Scammed
A year and a half ago I had purchased a used car warranty from Penn Warranty Corp. of Wilkes Barre, Pennsylvania for $300.00 per year. (total $600.00)
Two weeks ago the car was running poorly so I brought it to a reputable repair shop. The automotive repair shop found that I had leaking cylinder head gaskets and it would cost $1,300.00 to tear down the engine to replace them, including all associated and necessary work that comes with replacing head gaskets. Three other shops gave me almost the same price for the job, within a hundred or so.
I called Penn Warranty Corp. to open a claim and gave them the phone number to the repair shop. The person taking the claim information had no clue to what a cylinder head gasket was! After about 5 hours both the repair shop and myself received a call from an “adjuster”. (I come to find out later that this was not an adjuster it was just another information taker that posed as an “adjuster”). Who ever they were, they gave the shop permission to tear down the engine and find the problem was and if Penn Warr Corp covered it.
Here is the clincher: Penn Warranty Corp still hadn't approved the claim as yet! I come to find out that if Penn Warranty Corp., after the tear down did not like what the repair shop findings/diagnostics were, they would have denied the claim and I would be stuck for the engine tear down and diagnostic!
· This is not told to you when you initiate a claim..!!
Three days after the findings/diagnostics were faxed to Penn Warranty Corp. by the repair shop; we had not heard a word from them. I had to call and chase the claim down, since they never issued a claim number? Why, because 4 days into the repair the CLAIM still had not been approved..!!!!
Come to find out that supposedly LOST the paper work that was given to their supervisor and they had to redo all the paperwork.
Wait, the best screw-ups and scams are yet to come…!!!!!
Finally, Penn Warranty Corp. says that the work is approved and tells the shop to go ahead with the job.
· I called and asked for a claim number but they said that they would have to get back to me, Hmmm, very curious!!
· I then asked what they were going to cover and how much? I was told that they would have to get back to me, Hmmm, very curious again.
About an hour later I receive a call from the repair shop. They were given the go ahead for $690.00 of the $1,300.00 that was quoted for the job. Penn Warranty Corp. did not call me with the covered amount they called the repair shop!
Are you starting to see the corner that the Penn Warranty Corp. backs you into..??
b)The Penn Warranty Corp. does not cover any gaskets other than the cylinder head gaskets!
·Now, any second rate mechanic knows that when you go to the expense and effort to take apart an engine and remove the dozen of “other” gaskets that must come apart due to the cylinder head gasket leak, they need to be replaced!! This is also just plain stupid or fraudulent of the Penn Warranty Corp.
c)The Penn Warranty Corp. does not cover antifreeze or oil replacement..!!!!
Now, any second rate mechanic knows that when you take apart an engine for a head gaskets the oil and antifreeze must be replaced..!!! This is also just plain stupid or fraudulent of the Penn Warranty Corp.
d)The Penn Warranty Corp. will only cover the labor hours that they feel are correct. I went to three repair shops and asked them what they charge per hour and how many hours they would take to repair the cylinder head gaskets?
The “labor book” that the repair shops use states approx. 13 hours to do this job and most charged $65.00 per hour. The Penn Warranty Corp. covers only 10 hours at $ 55.00 per hour.
e)The “dispute resolution” number that the Penn Warranty Corp. gives you to call if you feel that you are not being treated fairly; is JUST a different DIVISION of the Penn Warranty Corp. itself! When I took them to task about this, the women at the other end of the phone tried to cover that up!!!!!
NOW, what is wrong with that picture????
Bottom line is that this is a scam and the fine print doesn't give you all the rules and they count on the fact that you did not read any of the fine print.
I found their motives and business practices deceptive and they remind me of a snake oil company. They are arrogant and just plain nasty when you question them. I would highly recommend staying far away of the company.
Whether it is the Penn Warranty division or the Penn Management Consulting Division, (which I think doubles as the “dispute resolution” division) I would steer very clear of this deceptive tactics of this so-called “professional company”.
You have been warned………!!!!!!
Peter
Rochester, New York
U.S.A.
PLEASE HELP!!! PLEASE HELP!!! PLEASE HELP!!!
Penn Warranty Company is not fixing my transmission. I have had the warranty for less than 9 months, and paid $1300.00 it. Full boat platinum, they most extensive one they sell. I have seen many people post oh the internet of how they deny and run you around on a transmission claim. How can they stay in business? I have had 3 BMW dealership, plus two other garage experts tell me the transmission needs replaced. They have authorized a seal to be replaced and put back together. THE GARAGE SAYS IT WILL STILL BE UNREPAIRED! THEY SAID IT IS CRAZY! My trucks transmission is totally taken out, as the told me would have to be done. That is why it was taken to other garages, because BMW does not tear transmissions down to diagnose a particular problem because it is a waste of their and my time if they know it to be bad. They current garage does rebuild, did tear down, and report the bad internal parts (drum, clutches, ect..) and all they authorized was 15 hours labor (@ 50hr) and a gasket seal ($125) which will put everything back but still not work. (AUTHORIZING A PUT BACK TOGETHER TO BROKEN STATUS.. WHAT IS THAT????) I need an attorney that can help me and several other people that have been potentially ripped off hundreds of thousands of dollars nationwide from this company. I will also leave info links from other peoples same stories. My name is Don Marchione of Pittsburgh, Pennsylvania 412 720 6880 is my mobile anytime.
OTHER PEOPLES BAD EXPERIENCES:
http://anti-pennwarranty.com/index.php
also:
The Penn Warranty Corporation, Wilkes-Barre, PA - When my transmission broke, Penn Warranty authorized a reimbursement amount without ever reviewing the reimbursement amount with me, the customer
I would not recommend a Penn Warranty to my worst enemy! I purchased a Penn Warranty Platinum contract for $1,300. When my transmission broke, Penn Warranty authorized a reimbursement amount without ever reviewing the reimbursement amount with me, the customer. Once authorized, a claim must be contested through their Disputes process.
Penn Warranty has designed the Disputes process to be a lengthy, paper-intensive process to discourage customers from disputing claims. In addition, Penn also authorized a reimbursement amount based on the cost of a used transmission with 69,000 miles that they located in a junkyard in New Hampshire (my car was being fixed South of Boston).
a. "When making repairs, the repair shop shall use components of the same type and quality as those removed". A reasonable consumer would interpret this part of the sentence to indicate that a mechanic shall not replace a brake pad of "B" quality with a pad of "A" quality or of "C" quality. This sentence leads a reasonable consumer to believe that he is being protected against sub-par components and that Penn Warranty is being protected against replacing a low-end part with a high-end part.
b. "…which may include used components." A reasonable consumer would interpret this part of the sentence to mean that if used components are in compliance with the requirement in the first part of the sentence (part a), then those used parts MAY be used. Emphasis on the word "may" implies an option to comply. Since this sentence is in the section entitled "What You Must Do ('You' being the customer)", again, a reasonable person would assume that the option to utilize a used part is up to the customer.
Again, as a reasonable consumer, should I expect a used part to suffice for a repair, it would have to function not like the part that broke did right before it broke (i.e., replacing my 69,000 mile transmission with a 69,000 mile transmission from a junkyard in NH), but as the part that broke functioned around (i.e., new or used) the time of its original install. For these reasons, I would not recommend a Penn Warranty. Additional information can be found at http://www.anti-pennwarranty.com and http://www.pennwarrantylawsuit.com/hidden
Penn Warranty Corp., Wilkes-Barre, PA - telephone number 800-356-9441 refused to pay for transmission repair, saying that there was no authorization for the repairs
Auto warranty, Transmission repair.
Penn Warranty Corp, located in Wilkes-barre, PA, telephone number 800-356-9441 refused to pay for transmission repair, saying that there was no authorization for the repairs.
A fax with the price list was sent and discussed over the telephone, they said OK and the work was done. I will be taking them to small claims court.
Please let me know that you have atleast gotten this email.
Mike
Category:
Auto Warrantee Submitted: 12/30/2004 7:22:27 PM
Modified: 12/30/2004 7:22:00 PM
The Penn Warranty Corporation SECURED CAPITAL MANAGEMENT Used car Warranty ripoff Wilkes Barre Pennsylvania
Scammed
A year and a half ago I had purchased a used car warranty from Penn Warranty Corp. of Wilkes Barre, Pennsylvania for $300.00 per year. (total $600.00)
Two weeks ago the car was running poorly so I brought it to a reputable repair shop. The automotive repair shop found that I had leaking cylinder head gaskets and it would cost $1,300.00 to tear down the engine to replace them, including all associated and necessary work that comes with replacing head gaskets. Three other shops gave me almost the same price for the job, within a hundred or so.
I called Penn Warranty Corp. to open a claim and gave them the phone number to the repair shop. The person taking the claim information had no clue to what a cylinder head gasket was! After about 5 hours both the repair shop and myself received a call from an “adjuster”. (I come to find out later that this was not an adjuster it was just another information taker that posed as an “adjuster”). Who ever they were, they gave the shop permission to tear down the engine and find the problem was and if Penn Warr Corp covered it.
Here is the clincher: Penn Warranty Corp still hadn't approved the claim as yet! I come to find out that if Penn Warranty Corp., after the tear down did not like what the repair shop findings/diagnostics were, they would have denied the claim and I would be stuck for the engine tear down and diagnostic!
· This is not told to you when you initiate a claim..!!
Three days after the findings/diagnostics were faxed to Penn Warranty Corp. by the repair shop; we had not heard a word from them. I had to call and chase the claim down, since they never issued a claim number? Why, because 4 days into the repair the CLAIM still had not been approved..!!!!
Come to find out that supposedly LOST the paper work that was given to their supervisor and they had to redo all the paperwork.
Wait, the best screw-ups and scams are yet to come…!!!!!
Finally, Penn Warranty Corp. says that the work is approved and tells the shop to go ahead with the job.
· I called and asked for a claim number but they said that they would have to get back to me, Hmmm, very curious!!
· I then asked what they were going to cover and how much? I was told that they would have to get back to me, Hmmm, very curious again.
About an hour later I receive a call from the repair shop. They were given the go ahead for $690.00 of the $1,300.00 that was quoted for the job. Penn Warranty Corp. did not call me with the covered amount they called the repair shop!
Are you starting to see the corner that the Penn Warranty Corp. backs you into..??
b)The Penn Warranty Corp. does not cover any gaskets other than the cylinder head gaskets!
·Now, any second rate mechanic knows that when you go to the expense and effort to take apart an engine and remove the dozen of “other” gaskets that must come apart due to the cylinder head gasket leak, they need to be replaced!! This is also just plain stupid or fraudulent of the Penn Warranty Corp.
c)The Penn Warranty Corp. does not cover antifreeze or oil replacement..!!!!
Now, any second rate mechanic knows that when you take apart an engine for a head gaskets the oil and antifreeze must be replaced..!!! This is also just plain stupid or fraudulent of the Penn Warranty Corp.
d)The Penn Warranty Corp. will only cover the labor hours that they feel are correct. I went to three repair shops and asked them what they charge per hour and how many hours they would take to repair the cylinder head gaskets?
The “labor book” that the repair shops use states approx. 13 hours to do this job and most charged $65.00 per hour. The Penn Warranty Corp. covers only 10 hours at $ 55.00 per hour.
e)The “dispute resolution” number that the Penn Warranty Corp. gives you to call if you feel that you are not being treated fairly; is JUST a different DIVISION of the Penn Warranty Corp. itself! When I took them to task about this, the women at the other end of the phone tried to cover that up!!!!!
NOW, what is wrong with that picture????
Bottom line is that this is a scam and the fine print doesn't give you all the rules and they count on the fact that you did not read any of the fine print.
I found their motives and business practices deceptive and they remind me of a snake oil company. They are arrogant and just plain nasty when you question them. I would highly recommend staying far away of the company.
Whether it is the Penn Warranty division or the Penn Management Consulting Division, (which I think doubles as the “dispute resolution” division) I would steer very clear of this deceptive tactics of this so-called “professional company”.
You have been warned………!!!!!!
Peter
Rochester, New York
U.S.A.
PLEASE HELP!!! PLEASE HELP!!! PLEASE HELP!!!