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A casino sportsbook voided $1,000 worth of my awarded comp dollars (used for casino hotel, food, etc.).

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Reeves Eason II

New member
What is the name of your state? NV

The rule had always been "Make a bet and your dollars are renewed for 14 months".

The casino after years of the above oral agreement with customers put up a sign inside the sportsbook for a month stating that the dollars will expire at the end of the month.

My appeal to the Gaming Control Board was denied due to:

1) They had given notice.

My argument - They gave notice to customers who entered the sportsbook during a 1 month period and noted the sign.
Not a valid notification.
Although they have my phone number for calling or texting, my address for snail mail and my email address, they only used the sign inside the premises.

2) Their rules state "The Casino reserves the right to change or cancel the program/rules at any time and without notice".

What is the legality of those 2 excuses?

I have found some cases which succesfully challenged the notions of "We can change anything at any time by stating so" and also unfair/lack of notification.

I have the option to Petitition for Reconsideration, which I will be doing.

Can you guide me to any case law that would help, or suggest items I should cite to help my case?
 
Last edited:


xylene

Senior Member
Be consiliatory not litigious and you got a better chance. I do agree this is weak change.
 

FlyingRon

Senior Member
The written terms trump any verbal assurances you think you have. The do not have to provide notice. They may change their terms at any time.

NGCB rules only regulate comps to the point where it comes to serving intoxicated people free drinks or in the case that certain people affiliated with the casino are getting them.

I'm not seeing either a regulatory nor a civil contract issue here.
 

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