Advertised Internet warranty not the same

[jdlessley]

I recently purchased a computer cpu from an internet company that advertised a '3 year warranty' on the item on a third party web site. Their own company web site also stated the same warranty. This company is in my home state. When I recieved the item via UPS the only documentation was the invoice. On the invoice for the so called warranty was this: "Parts warranty: 3 year exchange; cpu purchase as oem include 60 days warranty;...." When confronted with this information the sales individual stated this was a 3 year warranty. I explained I was mislead into believing this was a manufacturer warranty and would like to return the item. No luck - 'it isn't defective,' he says. I am anticipating problems should the item become defective within the 3 years and will not be able to get warranty service. Do I have a 3 warranty? Or do I have a 3 year exchange 'policy' with a 60 day warranty? If the later is true is there any remedy at this point before the waranty becomes an issue?

 

[I AM ALWAYS LIABLE]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by jdlessley:
I recently purchased a computer cpu from an internet company that advertised a '3 year warranty' on the item on a third party web site. Their own company web site also stated the same warranty. This company is in my home state. When I recieved the item via UPS the only documentation was the invoice. On the invoice for the so called warranty was this: "Parts warranty: 3 year exchange; cpu purchase as oem include 60 days warranty;...." When confronted with this information the sales individual stated this was a 3 year warranty. I explained I was mislead into believing this was a manufacturer warranty and would like to return the item. No luck - 'it isn't defective,' he says. I am anticipating problems should the item become defective within the 3 years and will not be able to get warranty service. Do I have a 3 warranty? Or do I have a 3 year exchange 'policy' with a 60 day warranty? If the later is true is there any remedy at this point before the waranty becomes an issue?<HR></BLOCKQUOTE>


My response:

Post both URL's here so I can take a look at their warranty.

IAAL



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[jdlessley]

The URL for the third party web site is http://www.pricewatch.com/. To get to the page for the retailer you must proceed down a heirarchy tree. Select "CPU - Processors-PC" then "AMD Athlon 700 3DNow K7" then go to page six of the listed advertisers. The URL within pricewatch® is hidden. So you cannot navigate directly. The company is Infinity System Plus, Inc.
The URL to their web page is http://www.pcinfinity.net/. The item is an AMD Athlon 700 cpu. As with pricewatch® the final page has a hidden URL. You must select the product name, 'Athlon 700', to see the warranty information.

 

[I AM ALWAYS LIABLE]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by jdlessley:
I recently purchased a computer cpu from an internet company that advertised a '3 year warranty' on the item on a third party web site. Their own company web site also stated the same warranty. This company is in my home state. When I recieved the item via UPS the only documentation was the invoice. On the invoice for the so called warranty was this: "Parts warranty: 3 year exchange; cpu purchase as oem include 60 days warranty;...." When confronted with this information the sales individual stated this was a 3 year warranty. I explained I was mislead into believing this was a manufacturer warranty and would like to return the item. No luck - 'it isn't defective,' he says. I am anticipating problems should the item become defective within the 3 years and will not be able to get warranty service. Do I have a 3 warranty? Or do I have a 3 year exchange 'policy' with a 60 day warranty? If the later is true is there any remedy at this point before the waranty becomes an issue?<HR></BLOCKQUOTE>

My response:

You are correct. All it says on the sites is "3 year warranty" - - but it doesn't say what the warranty covers. It's only after you get the product do you find this out.

However, a warranty is only as good as the company you buy from. And the product is only as good as the manufacturer. I can't say anything about the seller's veracity, but the Chip is made by a terrific company. The Athlon chip has been hailed as one of the best series manufactured to date, without any serious drawbacks.

Since a chip cannot be "repaired", their written warranty for exchange would be the only logical course of action. With the exception of the fact that your seller is an unknown quality, and whether or not their word is any good, only time will tell. But, insofar as the chip is concerned, I rather doubt you'll have any problems.

I've been running with my Athlon since it's inception to the market, and I have no complaints - - in fact, it's the best chip I've ever had.

So, I understand your point though. You're saying if you're not happy, can you get your money back. Well, under your seller's policy, no. As a matter of fact, there are no laws requiring ANY retailer (even the one down the road) to give you your money back. A money back policy is just that, a policy, and not a law. If a retailer doesn't want to give money back, they don't have to.

I really do believe you're going to be very happy with the Athlon.

Next time, buy locally. At least if you're not happy, you can walk into a store and make a ruckus. You can't do that with an Internet store.

IAAL



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By reading the “Response” to your question or comment, you agree that: The opinions expressed herein by "I AM ALWAYS LIABLE" are designed to provide educational information only and are not intended to, nor do they, offer legal advice. Opinions expressed to you in this site are not intended to, nor does it, create an attorney-client relationship, nor does it constitute legal advice to any person reviewing such information. No electronic communication with "I AM ALWAYS LIABLE," on its own, will generate an attorney-client relationship, nor will it be considered an attorney-client privileged communication. You further agree that you will obtain your own attorney's advice and counsel for your questions responded to herein by "I AM ALWAYS LIABLE."

 

[jdlessley]

I did find some information that applies to all resellers and manufacturers reqarding warranties. There is the Magnuson-Moss Warranty Act and the FTC Disclosure Rules. But just as you said there is little recourse after a purchase except when there is a dispute regarding honoring warranty provisions. Both the Act and the FTC can do little as to situations such as mine directly. However violation of the Act and FTC Rules are federal offenses for which the reseller in this case may be committing. I have notified the company of my intentions of informing the FTC of their practices and failure to comply with federal law.
I caution all buyers to take advantage of the Act and the FTC Rules and get the full written warranty from both the manufacturer and reseller before buying. The reseller must provide both documents when requested.

 

[I AM ALWAYS LIABLE]

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by jdlessley:
I did find some information that applies to all resellers and manufacturers reqarding warranties. There is the Magnuson-Moss Warranty Act and the FTC Disclosure Rules. But just as you said there is little recourse after a purchase except when there is a dispute regarding honoring warranty provisions. Both the Act and the FTC can do little as to situations such as mine directly. However violation of the Act and FTC Rules are federal offenses for which the reseller in this case may be committing. I have notified the company of my intentions of informing the FTC of their practices and failure to comply with federal law.
I caution all buyers to take advantage of the Act and the FTC Rules and get the full written warranty from both the manufacturer and reseller before buying. The reseller must provide both documents when requested. <HR></BLOCKQUOTE>

My response:

You are absolutely correct. However, this gentleman did not yet have a warranty claim. He was merely hung up on what was advertised on the Net, versus what he received with the product, which were, basically the same.

Thanks for the info though. It will come in handy for those getting the run-around on their warranties.

IAAL


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By reading the “Response” to your question or comment, you agree that: The opinions expressed herein by "I AM ALWAYS LIABLE" are designed to provide educational information only and are not intended to, nor do they, offer legal advice. Opinions expressed to you in this site are not intended to, nor does it, create an attorney-client relationship, nor does it constitute legal advice to any person reviewing such information. No electronic communication with "I AM ALWAYS LIABLE," on its own, will generate an attorney-client relationship, nor will it be considered an attorney-client privileged communication. You further agree that you will obtain your own attorney's advice and counsel for your questions responded to herein by "I AM ALWAYS LIABLE."