What is the name of your state (only U.S. law)? CA
Is this a breach of contract?
What do I do to get them off my back?
I have a 36 months alarm system monitoring contract with company ABC. After honoring the contract and continue paying as a good customer for 12 months of $39.99/month to their sub-company XYZ. Sub-company XYZ send me a letter to cancel my monitoring service for no stated reason and said they are no longer monitoring my security system and stated I have to contact my ABC the original contract company for monitoring services. I tried to contact the ABC company for 7 months to ask if who is monitoring my security system with no answer and no phone calls returned. Meanwhile, several alarms have gone off with no monitoring services or contact, so I decided to shut it down. ABC continue to bills me for the services and I refuse to pay because no monitoring services. Meanwhile, I just moved to a new home and sold my old home with the security system still attached. I contacted company ABC to remove or move my system with no answer and ignore calls. I send them a certified letter last month to cancel all agreement because they are not doing their part of monitoring my security system. They respond with a letter saying they have a valid 36 months contract with me and will sent me into collection if I don't pay the full amount. Also stated that I have to give them $299 and sign a new contract for another 3 years in order for them to move my system. Based on their performance in the last 7 months, I will not do that. They are playing hard balls with me and I have contacted the BBB to seek solution, but seem very limited. Should I take them to small claim court and have the contract voided.
So what is my legal remedy?? Please help...All comments welcome.
Paul L. from Brentwood, CA.
Is this a breach of contract?
What do I do to get them off my back?
I have a 36 months alarm system monitoring contract with company ABC. After honoring the contract and continue paying as a good customer for 12 months of $39.99/month to their sub-company XYZ. Sub-company XYZ send me a letter to cancel my monitoring service for no stated reason and said they are no longer monitoring my security system and stated I have to contact my ABC the original contract company for monitoring services. I tried to contact the ABC company for 7 months to ask if who is monitoring my security system with no answer and no phone calls returned. Meanwhile, several alarms have gone off with no monitoring services or contact, so I decided to shut it down. ABC continue to bills me for the services and I refuse to pay because no monitoring services. Meanwhile, I just moved to a new home and sold my old home with the security system still attached. I contacted company ABC to remove or move my system with no answer and ignore calls. I send them a certified letter last month to cancel all agreement because they are not doing their part of monitoring my security system. They respond with a letter saying they have a valid 36 months contract with me and will sent me into collection if I don't pay the full amount. Also stated that I have to give them $299 and sign a new contract for another 3 years in order for them to move my system. Based on their performance in the last 7 months, I will not do that. They are playing hard balls with me and I have contacted the BBB to seek solution, but seem very limited. Should I take them to small claim court and have the contract voided.
So what is my legal remedy?? Please help...All comments welcome.
Paul L. from Brentwood, CA.